Support Technician, Sage X3

Softway Medical Group

. Handle customer requests, provide a solution, or forward them to the appropriate department, prioritizing them according to urgency .

Posted 10/9/2026full-timeFuveau • FranceJuniorMid-Level💰 €35,000 - €44,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and incident resolution, with a strong focus on utilizing Sage X3 business management software to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Sage X3 Business Management SoftwareCustomer Relationship SkillsAnalytical ThinkingTeaching SkillsIncident Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AccountingBusiness ManagementWorkflow ConfigurationProblem SolvingReporting

Soft Skills

CuriosityCustomer Satisfaction Focus

Tools & Technologies

Sage X3

Certifications & Qualifications

BTS in AccountingDUT in Business and Administrative Management

Industry Keywords

Customer SupportIncident ManagementSupport Activity Reporting

About the role

Key responsibilities & impact

Handle customer requests, provide a solution, or forward them to the appropriate department, prioritizing them according to urgency
Investigate solutions to customer issues
Guide customers in resolving incidents
Escalate incidents to the appropriate department when they fall outside the scope of responsibility
Ensure customer satisfaction through effective responses and actions
Flag recurring calls
Report on support activity
Inform management of any difficulties, disputes, or irregularities
Complete initial training on the software solution and the Sage X3 module

Requirements

What you’ll need

Degree or experience in accounting/management, such as a BTS in Accounting or a DUT in Business and Administrative Management (GEA)
At least 2 years’ experience with Sage X3 business management software, including rules, workflows, and configuration
Curiosity and analytical thinking
Strong teaching skills and customer relationship skills

Benefits

Comp & perks

Remote-work agreement allowing up to 2 days per week working from home
Meal vouchers (Swile): €12.10 per day, 60% funded by the company
Profit-sharing bonus and Employee Savings Plan (PEE)
Holiday bonus: between €300 and €600, depending on base salary
100% reimbursement of public transportation costs; employee contributions apply above €900
Bicycle/scooter mileage allowance: up to €200 per year
Referral bonus of up to €2,000, depending on the candidate’s profile
Family health insurance with a single contribution: adding dependents incurs no additional cost
An active Social and Economic Committee (CSE) offering gift vouchers, holiday vouchers, sports and cultural subsidies, and discounted rates
Company phone with an unlimited plan (iPhone or Samsung), provided upon successful completion of the probationary period