Head of Operations – North America

Sokin

. Lead the regional North American Operations team and manage all Analysts in the region, including Incident Leads .

Posted 9/15/2026full-timeNew York City • New York • United StatesLead💰 $170,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operations for trust accounts, including payments, reconciliations, and regulatory reporting, while leading teams in high-growth fintech environments. Proven ability to optimize processes and enhance service delivery through data-driven decision-making and collaboration with cross-functional teams.

Highest-signal resume keywords

Payments Operations ManagementTrust Accounting StandardsLeadership in FintechAPI-First EnvironmentsCross-Border Payments Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payments ProcessingReconciliationTrust Banking OperationsData-Driven Decision MakingProcess OptimizationFinancial InfrastructureTransaction FlowsDigital WalletsRegulatory CompliancePerformance Metrics Tracking

Soft Skills

LeadershipCommunicationStakeholder Management

Tools & Technologies

FISSEIFiserv

Industry Keywords

FintechTrust AccountsOperational EfficiencyCustomer OnboardingAI Tooling

About the role

Key responsibilities & impact

Lead the regional North American Operations team and manage all Analysts in the region, including Incident Leads
Manage regional team capacity and identify resource constraints
Foster continuous learning, experimentation, and improvement
Manage end-to-end operations for trust accounts, including maintenance, asset transfers, distributions, and closures
Ensure timely and accurate processing of payments, settlements, and corporate actions
Oversee reconciliations across custodial, cash, and securities positions
Manage regulatory and fiduciary reporting obligations, including trust accounting standards and audit requests
Lead regional operations and ensure consistent service delivery and operational efficiency globally with other Heads of Operations
Oversee payment processing, reconciliation, payment operations, partner integrations, customer onboarding, and support experiences
Identify and propose process efficiencies, including appropriate use of AI tooling
Track and improve team performance metrics and SLA expectations for customer support and onboarding
Collaborate with Banking Partnerships and Relationship Management on customer retention and third-party provider performance
Partner with product and engineering leads on roadmap visibility, analyst coverage, requirements discovery, and testing
Handle, track, and report complaints in line with internal and regulatory requirements

Requirements

What you’ll need

Minimum 5 years of experience in payments or fintech operations
Strong track record of leadership
Deep understanding of cross-border payments, transaction flows, FX, digital wallets and financial infrastructure
Deep understanding and experience of working in API-first environments
Experience operating in regulated environments and across multiple jurisdictions
Proven ability to scale operational teams and systems in high-growth fintech environments
Experience in trust and/or banking operations
Experience with trust/core banking platforms (e.g., FIS, SEI, Fiserv)
Strong leadership, communication, and stakeholder management skills
Data-driven mindset with hands-on familiarity with tools for process optimization and reporting
Experience working in a scale-up environment
Candidates must have the right to work in the jurisdiction where they work

Benefits

Comp & perks

Agile, flexible working culture
Inclusive work environment
Accommodations during the recruitment process
Equal opportunities employer