Sokin

Account Manager

• Manage and retain a portfolio of existing North American business clients
• Build relationships with key client stakeholders and understand their business and international payment needs
• Identify declining usage, revenue risk, churn indicators, and account health issues
• Develop and execute plans to retain at-risk clients
• Help newly onboarded clients reach meaningful transaction activity
• Re-engage dormant and underutilized clients
• Identify opportunities to increase usage of relevant products and services
• Partner with Onboarding, Operations, Compliance, and Product to resolve barriers to growth
• Track revenue, transaction activity, engagement, and risk across the portfolio
• Prioritize activity based on client value, growth potential, and likelihood of churn
• Generate and qualify expansion opportunities and client referrals
• Record opportunities in the CRM and hand them to Sales colleagues
• Work with Sales through the handoff to maintain a consistent client experience
• Surface recurring issues and recommend improvements to the client experience
• Provide regular updates on retention, activation, account risks, and growth opportunities

Relationship Manager

• Grow Sokin's VC and PE partnerships program and drive new customers, including VC and PE funds and portfolio companies
• Maintain and nurture partnerships with VC funds, PE firms, accelerators, venture studios, law firms, fund administrators, communities, and universities
• Identify partner and customer needs to maximize referrals and revenue
• Align with global Partnerships leadership on target segments and account prioritization
• Lead go-to-market strategy for VC/PE emerging-manager and law firm channels
• Recruit new partners and explore international expansion opportunities
• Implement sponsorships across conferences, events, newsletters, podcasts, and other channels with Marketing
• Manage top VC, PE, and law firm ecosystem partner programs
• Build and run a founder/investor introduction program
• Collaborate with Business Development, Onboarding, and Customer Support on partner onboarding, training, and support
• Partner with Product, Growth, and Business Operations on roadmap input and product-driven referrals
• Provide partnership analytics and reporting, and optimize performance
• Hand closed partnerships to relationship/account management with clear account context
• Support relationship managers during early partnership stages

Strategic Partnerships Manager – VCs, Private Equity, Law Firms

• Identify, target, and pursue high-leverage partnership opportunities across ecommerce, marketplaces, vertical software, and other platforms
• Own the full deal lifecycle from outreach and business-case development through commercial negotiation, legal close, integration scoping, and launch
• Engage decision-makers up to senior executive and C-suite level
• Collaborate with Product, Engineering, Legal, Finance, and GTM teams on embedded and API-driven partnerships
• Align the US enterprise motion with global Partnerships leadership and EMEA/APAC partnership programs
• Architect embedded finance arrangements, deep API integrations, and co-distribution models
• Leverage global payments, FX, treasury, and reconciliation products in negotiations
• Develop and pressure-test partnership business cases and model deal economics
• Hand closed partnerships over to relationship/account management
• Support relationship managers during early partnership stages
• Build understanding of the US payments landscape and target enterprise and platform-scale organizations

Senior Strategic Partnerships Manager, Enterprise

General

• Work with Product Managers and delivery teams to understand ways of working, Agile maturity, challenges, and improvement opportunities
• Partner with the Head of Delivery to shape and advocate for the Delivery Framework
• Define and track north star metrics
• Coach, mentor, and guide teams to achieve their goals
• Identify and remove impediments to fast, high-quality, high-value delivery
• Collaborate within Product Engineering and with wider stakeholders, including Operations
• Take ownership and leadership of business-critical delivery initiatives when required

Senior Delivery Lead

Social Media Manager

• Set and continually evolve Sokin’s global organic social strategy across LinkedIn, X, Instagram, YouTube, Reddit, Substack and emerging channels
• Define channel roles, priority audiences, editorial rhythm and success measures
• Build a consistent Sokin voice while adapting content to platform behaviour and regional relevance
• Own the global social calendar and prioritisation process
• Ensure governance, approvals and publishing standards protect accuracy, brand and regulatory requirements
• Turn company, product and customer stories into engaging platform-native content
• Write and shape posts, carousels, short-form videos, scripts, reactive commentary and recurring social formats
• Develop repeatable briefs, workflows and production systems
• Brief designers, video producers, agencies and freelancers and provide creative direction
• Identify and develop influencer and creator partnerships
• Own creator outreach, briefing, contracting, brand safety, delivery and performance evaluation
• Establish measurement frameworks for audience quality, engagement, traffic, leads, partnerships and commercial contribution
• Lead community management, engagement, escalation and social listening across priority platforms
• Engage with customers, prospects, partners, industry voices and employees
• Use social listening to identify market shifts, sentiment, competitor activity and contribution opportunities
• Define KPIs and reporting frameworks across organic social, community and creator activity
• Translate channel and audience data into recommendations and test new approaches
• Own global social tooling, governance and playbooks
• Manage agency and production partners, including budgets, timelines, feedback and quality control
• Lead social coverage for events and conferences
• Partner with Brand, Content, Demand Generation, Product Marketing, Communications, Regional Marketing and Commercial teams

Senior Social Media Manager – Global

• Own the GCC partnerships marketing programme
• Develop marketing programmes supporting longer and more complex sales cycles
• Translate embedded finance and payments infrastructure into clear commercial value and relevant use cases
• Create thought leadership, content, use cases, and sales enablement materials
• Partner with the Partnerships team on account strategy, opportunity development, relationship building, and pipeline progression
• Maximise strategic memberships and industry associations through thought leadership, content, events, relationship building, and commercial activation
• Own relationship-led activations, including client events, sponsorships, executive hosting, and targeted engagement opportunities
• Collaborate with central Marketing teams across brand, content, digital, product marketing, and communications
• Measure marketing effectiveness and pipeline contribution
• Manage agencies, vendors, budgets, and internal stakeholders
• Build a scalable GCC partnerships marketing playbook

B2B Embedded Partnerships Marketing Manager

Full-stack Engineer

• Design, build, and maintain highly scalable and reliable systems aligned with company goals and technical standards
• Define, communicate, and enforce coding standards, design principles, and development methodologies across teams
• Drive architectural decisions and align technical strategies and roadmaps with stakeholders
• Lead complex projects from conception through delivery with engineering, product, and design teams
• Identify technical challenges, propose solutions, and mitigate risks for timely delivery
• Own end-to-end performance, security, and reliability of systems and applications
• Mentor and guide junior and mid-level engineers
• Provide constructive feedback during code reviews
• Collaborate across engineering and other departments on feature and technology integration
• Implement best practices, tools, and processes to improve team efficiency, code quality, and system performance
• Conduct root cause analysis and drive long-term improvements
• Evaluate emerging technologies and introduce innovative solutions
• Communicate complex technical concepts to non-technical stakeholders
• Participate in senior leadership technical discussions and strategic decision-making
• Gather and address stakeholder feedback in alignment with business goals

Staff Engineer

• Own the full software engineering lifecycle from design and development through deployment, monitoring, and production maintenance
• Collaborate with PMs, designers, and cross-functional teams to refine feature requirements
• Lead architectural decisions for scalable, maintainable solutions
• Establish monitoring, alerting, and support processes
• Mentor and guide junior developers
• Participate in code reviews focused on quality, security, and performance
• Troubleshoot production issues and participate in incident response
• Design, develop, and maintain full-stack applications using Python, Flask, FastAPI, AWS, Angular, and SQL databases
• Optimize application performance and resolve complex technical issues
• Monitor industry trends and advocate for beneficial emerging technologies

Senior Fullstack Engineer

• Own the full software engineering lifecycle from design and development through deployment, monitoring, and production maintenance
• Collaborate with product managers, designers, and cross-functional stakeholders to refine feature requirements
• Lead architectural decisions for scalable, maintainable solutions
• Establish monitoring, alerting, and support processes for feature reliability
• Mentor and guide junior developers
• Participate in code reviews focused on quality, security, and performance
• Troubleshoot production issues and participate in incident response
• Design, develop, and maintain full-stack applications using Python, Flask, FastAPI, AWS, Angular, and SQL databases
• Optimize application performance and resolve complex technical issues
• Monitor industry trends and advocate for beneficial emerging technologies

Account Executive

• Act as the initial point of contact for prospective corporate clients across mid-market and enterprise segments
• Source, qualify, and engage high-value opportunities
• Build a strong pipeline supporting long-term client relationships
• Develop and execute a strategic new business development plan
• Drive revenue growth, market share expansion, and acquisition of new business logos
• Identify new market opportunities and monitor emerging remittance-industry trends and technologies
• Conduct market analysis, competitor benchmarking, and customer feedback analysis
• Translate market insights into actionable growth strategies and tactics
• Oversee customer acquisition strategies
• Implement customer retention initiatives and maximize customer satisfaction and recurring business
• Develop and manage budgets, forecasts, and financial models
• Monitor financial performance, analyse variances, and report to senior management

Operations

• Lead the regional North American Operations team and manage all Analysts in the region, including Incident Leads
• Manage regional team capacity and identify resource constraints
• Foster continuous learning, experimentation, and improvement
• Manage end-to-end operations for trust accounts, including maintenance, asset transfers, distributions, and closures
• Ensure timely and accurate processing of payments, settlements, and corporate actions
• Oversee reconciliations across custodial, cash, and securities positions
• Manage regulatory and fiduciary reporting obligations, including trust accounting standards and audit requests
• Lead regional operations and ensure consistent service delivery and operational efficiency globally with other Heads of Operations
• Oversee payment processing, reconciliation, payment operations, partner integrations, customer onboarding, and support experiences
• Identify and propose process efficiencies, including appropriate use of AI tooling
• Track and improve team performance metrics and SLA expectations for customer support and onboarding
• Collaborate with Banking Partnerships and Relationship Management on customer retention and third-party provider performance
• Partner with product and engineering leads on roadmap visibility, analyst coverage, requirements discovery, and testing
• Handle, track, and report complaints in line with internal and regulatory requirements

Head of Operations – North America

Marketing

• Own and execute the UAE field marketing programme for the Direct Sales business
• Plan and deliver integrated B2B and account-based marketing campaigns across priority industries and target accounts
• Manage campaigns from initial brief through execution, optimisation, and reporting
• Own the events and activation programme, including hosted events, roundtables, networking opportunities, industry events, and other market activations
• Partner with Business Development on account targeting, campaign activation, sales enablement, event follow-up, and pipeline progression
• Identify and activate opportunities across industry bodies, business communities, free zones, and strategic platforms
• Collaborate with central Marketing teams across brand, content, digital, and communications
• Manage agencies, vendors, budgets, timelines, and external partners
• Measure marketing performance and pipeline contribution
• Build a scalable field marketing playbook for the UAE and wider MEA region

Relationship Manager

Strategic Partnerships Manager – VCs, Private Equity, Law Firms

Senior Strategic Partnerships Manager, Enterprise

Senior Delivery Lead

Senior Social Media Manager – Global

B2B Embedded Partnerships Marketing Manager

Staff Engineer

Senior Fullstack Engineer

Senior Fullstack Engineer

Account Executive

Head of Operations – North America

B2B Marketing Manager