Implementation Manager

Sokin

. Coordinate bespoke implementation teams across Sales, Product, Engineering, Compliance, and Operations throughout the implementation lifecycle .

Posted 10/28/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $130,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex enterprise implementations within B2B SaaS and fintech environments, focusing on stakeholder management, risk identification, and process optimization. Proficient in coordinating cross-functional teams and facilitating communication to ensure successful project delivery.

Highest-signal resume keywords

Implementation ManagementStakeholder ManagementCross-Functional CoordinationRisk IdentificationProcess Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementImplementation PlanningAPI IntegrationData AnalysisRisk Documentation

Soft Skills

CommunicationFacilitationProblem-SolvingTeam Coordination

Tools & Technologies

B2B SaaSEnterprise SoftwareFintech SolutionsMarketplace Technologies

Industry Keywords

PaymentsFinancial ServicesEmbedded FinanceAPI-Driven Products

About the role

Key responsibilities & impact

Coordinate bespoke implementation teams across Sales, Product, Engineering, Compliance, and Operations throughout the implementation lifecycle
Create and maintain implementation plans with deliverables, timelines, owners, and dependencies
Facilitate meetings and communication channels to align teams on priorities, timelines, and client expectations
Coordinate resources across multiple concurrent implementations and manage competing priorities
Gather client impact data and contribute to product prioritization and planning
Identify and document technical, commercial, regulatory, and operational risks
Establish escalation paths and lead cross-functional issue resolution
Define acceptance criteria and coordinate go-live activities
Provide post-launch support and monitoring
Execute handoffs to support teams with documentation, knowledge transfer, and transition planning
Conduct post-implementation reviews and lessons-learned sessions
Create and improve implementation process documentation
Analyze implementation data and client feedback to optimize processes
Integrate feedback from internal teams and client interactions

Requirements

What you’ll need

5+ years of implementation or project management experience in B2B SaaS, enterprise software, or fintech environments
Proven track record managing complex enterprise implementations involving APIs, integrations, or embedded solutions from initiation through completion
Experience coordinating cross-functional teams and managing stakeholder relationships in matrix organizations with competing priorities
Stakeholder management experience with technical stakeholders and C-level executives
Background in payments, financial services, embedded finance, marketplace technologies, or API-driven products preferred
Right to work in the jurisdiction where the candidate will work

Benefits

Comp & perks

Agile, flexible working culture
Inclusive work environment
Accommodations during the recruitment process
Equal opportunities workplace