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Sokin

Product Manager – Onboarding Experience, Expansion

Sokin

. Own the client-facing onboarding journey from prospect sign-up through the first live payment .

Posted 11/3/2026full-timeBelgrade • SerbiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client-facing onboarding journeys, with a strong focus on B2B fintech products, compliance, and user-centric design. Proficient in analyzing conversion metrics and optimizing onboarding processes through collaboration with cross-functional teams.

Highest-signal resume keywords
Product Management ExperienceB2B Fintech Product DevelopmentOnboarding And KYC/KYB ExpertiseAPI Integration KnowledgeAnalytical Skills In Conversion Optimization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Onboarding Journey ManagementConversion OptimizationA/B TestingUser-Centric DesignData AnalysisAPI IntegrationCompliance KnowledgeRoadmap OwnershipProblem-SolvingTechnical Depth
Soft Skills
CuriosityInnovative ThinkingCollaborationCommunicationAccountability
Tools & Technologies
AI ToolsVerification PlatformsJobs To Be Done Catalogue
Industry Keywords
FintechKYCKYBIdentity VerificationHigh-Friction Regulated Journeys

About the role

Key responsibilities & impact
  • Own the client-facing onboarding journey from prospect sign-up through the first live payment
  • Define and communicate the onboarding experience strategy and roadmap
  • Own onboarding journeys for self-serve, light-touch, and white-glove service levels
  • Manage handover points between Sales, Implementation, and Compliance
  • Diagnose conversion and drop-off by region and step
  • Run experiments on forms, copy, validation, and conditional logic
  • Collaborate with the Onboarding Decisioning team and Compliance to align journey and casework
  • Work with Engineering on verification-platform API integration and end-to-end instrumentation
  • Measure time to trade, step-level drop-off, manual touchpoints per case, and onboarding cost
  • Grow Sokin Direct counterparty invitations as an acquisition channel
  • Meet with clients, Sales, Implementation, and Support to identify onboarding issues and validate solutions
  • Use and maintain Sokin's Jobs to Be Done catalogue
  • Collaborate with Design, Data, Marketing, and Sales to launch and measure improvements
  • Serve as the primary contact for onboarding experience product enquiries

Requirements

What you’ll need
  • 3+ years experience in product management
  • Experience building B2B fintech products
  • Experience in onboarding, KYC/KYB, identity verification, or other high-friction regulated journeys
  • Analytical experience with funnels, A/B tests, and conversion optimization
  • Ability to own a roadmap, identify problems, make decisions, and drive progress independently
  • Comfortable working with compliance, risk, and legal stakeholders
  • Experience designing user-centric, compliant journeys
  • Cross-functional experience working with engineers, designers, and other functions
  • Technical depth sufficient to work with engineers on API integrations and third-party platforms
  • Innovative and creative problem-solving ability
  • Curiosity and inquisitiveness; willingness to investigate data and customer situations deeply
  • Comfortable using AI tools to research, draft, analyse, and prototype while remaining accountable for results
  • Right to work in the jurisdiction where the candidate will work

Benefits

Comp & perks
  • Flexible working culture
  • Inclusive work environment
  • Accommodations during the recruitment process
  • Equal opportunities employer