Technical Operations Manager

Sokin

. Own and mature core TechOps capabilities across security, endpoint management, identity, networking, operational resilience and service management .

Posted 10/9/2026full-timeNew York City • New York • United StatesSeniorLead💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing and improving TechOps capabilities, particularly in security, endpoint management, and compliance across Windows and macOS environments. Proficient in incident investigation, vulnerability management, and automation using PowerShell and APIs.

Highest-signal resume keywords

Windows Endpoint ManagementMicrosoft Defender Security ExperienceMDM/Endpoint Management with IntuneVulnerability Management and RemediationNetworking Troubleshooting Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident InvestigationRoot-Cause AnalysisConfiguration ManagementPatch ManagementScripting with PowerShellAutomation DevelopmentSecurity BaselinesCompliance ReportingTechnical DocumentationOperational Resilience

Soft Skills

Mentoring TechOps SpecialistsCollaboration with StakeholdersCommunication of Operational Health

Tools & Technologies

Microsoft Entra IDJira/Jira Service ManagementVantaZscalerIntuneIru/KandjiJamfManageEngine Endpoint Central

Certifications & Qualifications

ISO 27001SOC 2PCI DSS

Industry Keywords

Security OperationsTechnical OperationsInfrastructureMulti-Region EnvironmentAccess Governance

Tech Stack

Tools & technologies

DNSFirewallsITSMJamfMacOSTCP/IP

About the role

Key responsibilities & impact

Own and mature core TechOps capabilities across security, endpoint management, identity, networking, operational resilience and service management
Investigate security alerts, suspicious activity, endpoint vulnerabilities and configuration weaknesses using Microsoft Defender and related tooling
Perform incident investigation, containment, remediation, root-cause analysis and post-incident improvements
Own global security, compliance and operational health of Windows and macOS endpoints
Manage MDM, device enrollment, compliance policies, security baselines, encryption, application deployment and configuration management
Drive endpoint vulnerability and patch management through remediation and compliance reporting
Administer and improve Microsoft Entra ID, Conditional Access, MFA, SSO, SCIM, enterprise applications, groups and identity protection
Own Joiner, Mover and Leaver processes and improve access governance and automation
Troubleshoot complex networking and secure-access issues across endpoint, identity, DNS, network, proxy, firewall, certificate and application layers
Support secure office and remote connectivity, office network operations, vendor escalations and connectivity resilience
Manage TechOps security and compliance controls using Vanta and support ISO 27001, SOC 2, PCI DSS and GDPR readiness
Use Jira/Jira Service Management to manage operational work, incidents, service requests, problems, changes, access requests, SLAs and backlogs
Develop automation using PowerShell, APIs and workflow platforms
Maintain runbooks, SOPs, knowledge articles, technical documentation, inventories and audit-ready evidence
Oversee hardware and software lifecycle activities, licensing and technology-tool onboarding
Coordinate regional office technology, vendors, connectivity, Wi-Fi, meeting rooms, printing and end-user equipment
Mentor TechOps specialists and collaborate with Security, SRE, Engineering, HR, Legal, Compliance and business stakeholders
Communicate operational health, risks, incidents, dependencies and improvement priorities to leadership and stakeholders

Requirements

What you’ll need

7+ years of experience across Technical Operations, Security Operations, Systems Engineering, Infrastructure or related roles
Experience operating and improving technology/security controls in a distributed, multi-region environment
Experience owning technical services or capabilities through their full operational lifecycle
Strong hands-on Windows and macOS endpoint management and security experience
Strong MDM/endpoint management experience with platforms such as Intune, Iru/Kandji, Jamf, ManageEngine Endpoint Central or equivalent
Strong Microsoft security and identity experience, particularly Microsoft Defender and Entra ID
Strong practical networking and troubleshooting knowledge across DNS, DHCP, TCP/IP, routing, NAT, firewalls, proxies, VPNs, Wi-Fi, certificates and TLS/SSL
Experience with Zscaler or comparable secure access/SSE platforms
Experience with vulnerability management, patching, security baselines and remediation tracking
Working knowledge of ISO 27001, SOC 2 and/or PCI DSS controls and audit requirements
Strong scripting and automation skills, particularly PowerShell, with the ability to work with APIs and workflow automation
Experience with Jira/Jira Service Management or comparable ITSM platforms and structured operational processes
Right to work in the jurisdiction where the candidate will work
Ability to work outside normal working hours when required

Benefits

Comp & perks

Hybrid work arrangement
Opportunity to work with a globally distributed workforce
Inclusive and diverse workplace culture
Collaboration and innovation-focused environment
Potential for global team and cross-functional collaboration