Senior Manager, Fulfillment Operations – Americas

Sol de Janeiro

. Manage day-to-day operations across multiple distribution centers, ensuring reliable and efficient fulfillment across all channels .

Posted 10/28/2026full-timeUnited StatesSenior💰 $135,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing multi-site distribution operations and 3PL provider relationships, with a strong focus on KPI management, performance governance, and continuous improvement initiatives. Proven ability to lead high-performing teams and collaborate effectively across cross-functional stakeholders in a fast-paced environment.

Highest-signal resume keywords

3PL Provider Relationship ManagementKPI Development and ManagementFulfillment Operations ExpertiseLogistics ManagementSupply Chain Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementPerformance GovernanceProcess TransformationCapacity PlanningOrder ManagementWarehouse ManagementLogistics ManagementBusiness Process AnalysisForecast DevelopmentQuality Control

Soft Skills

Analytical SkillsCommunication SkillsStakeholder ManagementLeadershipOrganizational Development

Tools & Technologies

SAPWMSOMSTransportation Management SystemsMRP Tools

Industry Keywords

Supply ChainLogisticsDistributionE-commerceRetailConsumer GoodsBeautyLuxuryMulti-national EnvironmentCompliance

About the role

Key responsibilities & impact

Manage day-to-day operations across multiple distribution centers, ensuring reliable and efficient fulfillment across all channels
Serve as the senior operational owner for all Americas 3PL fulfillment partners, accountable for service, cost, inventory integrity, compliance, capacity planning, and contractual performance
Exercise significant autonomy in managing day-to-day operations, resolving complex issues, and driving performance improvements across internal and external stakeholders
Own and drive fulfillment performance through KPI management, leveraging operational data and reporting to identify trends, resolve issues, and ensure service, cost, and quality objectives are achieved
Lead continuous improvement initiatives across distribution and 3PL operations
Oversee Wholesale/Bulk/DTC customer order fulfillment and compliance
Manage international shipments, routing guides, and quality control processes
Oversee receiving processes for receipts and returns
Develop and maintain forecasts with the 3PL partner for efficient inventory management
Support operational readiness for new customers, retailers, marketplaces, and distribution capabilities
Partner with transportation, Commercial, Regional Sales, Sales Operations, Production Planning, audit, and finance teams
Collaborate on warehouse operations projects and compliance initiatives
Champion sustainability initiatives within the warehouse
Ensure facilities adhere to company standards for quality, compliance, safety, and brand protection
Report to the Executive Director, Fulfillment Operations, Americas

Requirements

What you’ll need

Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business, or a related field required; master’s degree preferred
8+ years of progressive experience in distribution, fulfillment, logistics, or supply chain operations
Proven experience leading 3PL provider relationships, performance governance, and multi-site distribution operations in a fast-paced environment
Experience leading and developing high-performing operational teams and cross-functional stakeholders
Demonstrated leadership with proven organizational development and planning expertise necessary to lead teams through continual changes while demonstrating high levels of engagement
Strong understanding of fulfillment operations across wholesale, e-commerce, marketplace, and retail channels
Experience developing KPIs, governance processes, and performance management routines with strong business process analysis capability
Strong analytical, communication, and stakeholder management skills
Experience supporting systems implementations, process transformation, and change management initiatives
Experience with SAP, WMS, OMS, or transportation management systems preferred
Consumer goods, beauty, luxury, or retail industry experience preferred
Experience working in a multi-national and -cultural environment preferred
Strong understanding of end-to-end supply chain interactions and interdependencies and warehousing in terms of set-up, capacity planning and optimization
Hands on work experience with and knowledge of logistics management, warehousing, fulfillment, inventory, planning, supply chain, order management and MRP tools / system
Demonstrated ability to build relationships that help achieve results and influence employees/managers at every level of the organization
Required to be on-site in NJ 3PL, 5 days a week, M-F
Some travel may be required to TX 3PL, <20%

Benefits

Comp & perks

Competitive salary and bonus program for full-time team members
Flexible hybrid work environment with opportunities for collaboration and growth
Inclusive culture that values diverse perspectives and celebrates individuality
The chance to be part of a fast-growing, award-winning global beauty brand