Customer Success Specialist

Solar Alternatives

. Answer inbound calls, texts and emails, and resolve them on first contact whenever possible .

Posted 10/16/2026full-timeHarahan • Louisiana • United StatesMid-LevelSenior💰 $40,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing service requests and maintaining organized records in CRM and field-service tools.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsTroubleshooting SkillsCRM Software ProficiencyBilingual English/Spanish

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service Request ManagementBasic TroubleshootingProduction Warranty ProcessData DocumentationAppointment Scheduling

Soft Skills

Organizational SkillsDetail-OrientedPatient CommunicationFriendly DemeanorProfessionalism

Tools & Technologies

SalesforceFieldPulseCRM SoftwareField-Service Software

Industry Keywords

SolarElectricalHVACHome ServicesUtilities

About the role

Key responsibilities & impact

Answer inbound calls, texts and emails, and resolve them on first contact whenever possible
Book sales appointments for new solar, battery and EV inquiries
Take new service requests: gather system details, photos and symptoms, then book the visit
Pre-schedule service and warranty work: confirm the issue, coverage, equipment and access so the visit is ready to go
Give customers clear, proactive updates on projects (permitting, utility interconnection, installation) and service tickets
Walk customers through basic troubleshooting before a truck rolls, such as Wi-Fi/monitoring reconnects, system reboots, breaker and disconnect checks, and app alerts
Run the production warranty process: pull monitoring data, compare it to expected production, document the claim and escalate when needed
Keep accurate records in the CRM and field-service software
Hand off complex technical, billing or sales issues to the right team with complete notes
Follow up on open issues until they're resolved, and spot service or upgrade opportunities

Requirements

What you’ll need

Excellent communication skills: patient, friendly and confident on the phone (retail or call center experience a PLUS)
Customer service, call center or dispatch experience helpful (this is an inbound role)
Organized and detail-minded with calls, texts and email
Enjoy troubleshooting and solving common problems on the first call
Keep project and service data organized and updated in our CRM and field-service tools
Own the customer's issue from first call through resolution and follow-up
Consistent work schedule and availability
Stay sharp, professional and bright-eyed with every customer
Experience in solar, electrical, HVAC, home services or utilities (preferred)
Familiarity with Salesforce, FieldPulse or similar tools (preferred)
Bilingual English/Spanish (preferred)

Benefits

Comp & perks

Opportunity for commission and bonus $5000-10000/yr
Advanced product, systems and troubleshooting training to ensure success
A clear path into service coordination and operations
Two weeks paid leave, plus 7 bank holidays
Use of professional company tools, including a customized CRM and VOIP system
The peace of mind that comes with supporting only best-in-class products, installation and services
Health insurance, vision and dental benefits standard
401K with company match