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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in collections processes, including debt negotiation and revenue recovery, while ensuring a positive customer experience. Proficient in monitoring service metrics and collaborating with cross-functional teams to optimize operations.
Highest-signal resume keywords
Collections Process ExecutionDebt NegotiationCustomer Service ExperienceSAP KnowledgeEnergy Sector Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CollectionsRevenue RecoveryDelinquency ManagementBilling NegotiationSLA MonitoringAHT MonitoringExcel Skills
Soft Skills
Proactive CommunicationRelationship Management
Tools & Technologies
SAPCRM Systems
Industry Keywords
Energy SectorDistributed Generation
About the role
Key responsibilities & impact- Execute the collections process through proactive contact with delinquent customers by phone, WhatsApp, and email
- Negotiate settlements, discounts, and installment plans in accordance with the company’s collections policy
- Monitor and reduce delinquency indicators for the assigned portfolio
- Respond to and follow up on customer requests, ensuring a positive experience throughout the relationship lifecycle
- Work with energy distributors to resolve customer- and billing-related issues
- Monitor service and collections metrics, including SLA, AHT, average wait time, and recovery rate, and support continuous improvement initiatives
- Record and update collections and customer service information in the company’s systems, such as SAP
- Collaborate with the Billing, Legal, Operations & Maintenance (O&M), Energy Management, and Technology teams to ensure revenue recovery and an optimal customer experience
Requirements
What you’ll need- Currently pursuing a degree in Business Administration, Commercial Management, Project Management, or a related field
- Experience in collections, debt negotiation, revenue recovery, and customer service
- Experience addressing delinquency, with a track record of meeting recovery targets
- Customer service experience
- Knowledge of SAP or other record-keeping/CRM systems and collections workflows
- Experience in the energy sector, particularly Distributed Generation
- Experience managing relationships with energy distributors
- Experience with billing and negotiating settlements and installment plans
- Knowledge of and experience monitoring SLAs, AHT, and average wait time
- Intermediate Excel skills
Benefits
Comp & perks- Health and dental insurance
- Meal and food allowance
- Transportation allowance
- Life insurance
- TotalPass
- Day off
- Exclusive discounts through partnerships with educational institutions