SolarGrid

Analyst

• Review and monitor project budgets
• Review and monitor financial projections
• Prepare, review, and monitor cash flow statements
• Enter payment requests into the payment system
• Control and monitor the payment workflow, including tracking requests, approvals, and their respective deadlines in the system
• Manage and develop dashboards in Power BI or HTML
• Support coordination between project sites and internal departments

Back-Office Analyst

Collections

• Execute the collections process through proactive contact with delinquent customers by phone, WhatsApp, and email
• Negotiate settlements, discounts, and installment plans in accordance with the company’s collections policy
• Monitor and reduce delinquency indicators for the assigned portfolio
• Respond to and follow up on customer requests, ensuring a positive experience throughout the relationship lifecycle
• Work with energy distributors to resolve customer- and billing-related issues
• Monitor service and collections metrics, including SLA, AHT, average wait time, and recovery rate, and support continuous improvement initiatives
• Record and update collections and customer service information in the company’s systems, such as SAP
• Collaborate with the Billing, Legal, Operations & Maintenance (O&M), Energy Management, and Technology teams to ensure revenue recovery and an optimal customer experience

Collections Assistant

• Manage commercial relationships with energy distribution companies and third parties to ensure that solar plants are energized in accordance with ANEEL Resolution 1059/2023, Law No. 14,300/2022, and PRODIST Module 3, with technical support from the engineering and other relevant departments
• Manage additional interfaces with the distribution company as required
• Monitor the engagement of outsourced services, such as substation cabin design, power flow studies, and services related to regularizing the plant with the energy distribution company, with technical support from the engineering department
• Optimize and develop process workflows for the grid connection area
• Review documents issued by energy distribution companies
• Perform other activities related to regularizing solar plants with the energy distribution company

Back-Office Analyst

Collections Assistant

Connection Analyst