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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on proactive outreach and effective communication. Proficient in managing administrative tasks, billing processes, and utilizing CRM systems to enhance operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceCRM KnowledgeBilling And CollectionsIntermediate Excel SkillsSLA Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BillingCollectionsNegotiationSLA MonitoringAverage Handling Time (AHT)Average Waiting Time (AWT)Proactive OutreachRecord KeepingTask TrackingOperational Support
Soft Skills
CollaborationCommunicationProblem SolvingOrganizational SkillsAttention To Detail
Tools & Technologies
SolarisCRM SystemsEmailWhatsApp
Industry Keywords
Business AdministrationCommercial ManagementProject Management
About the role
Key responsibilities & impact- Provide customer service and follow up with clients.
- Conduct proactive outreach by phone, WhatsApp, and email.
- Monitor cards, tasks, and outstanding items in Solaris.
- Maintain complete records of all customer interactions and resolutions.
- Support activities related to onboarding, cost allocation, and billing.
- Track requests through completion, ensuring that the next step is clearly defined.
- Work collaboratively with Collections, Sales, and other departments.
- Support the identification and resolution of discrepancies and sensitive situations.
- Serve as the team’s administrative point of contact, supporting the organization and monitoring of operational routines.
- Submit and follow up on invoice requests with clients, ensuring that information received is acknowledged, recorded, and properly routed.
- Support the tracking of requests for documents and information required to continue handling cases.
- Monitor lists of clients requiring proactive contact, ensuring consistent follow-up, responses, and record updates.
- Support the supervisor in organizing and monitoring the operation’s outstanding administrative tasks.
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Business Administration, Commercial Management, Project Management, or a related field.
- Experience in customer service.
- Knowledge of CRM and other business systems.
- Experience with billing, collections, and negotiation.
- Knowledge of and experience monitoring SLAs, Average Handling Time (AHT), and Average Waiting Time (AWT).
- Intermediate Excel skills.
Benefits
Comp & perks- Health and dental insurance – SulAmérica
- Life insurance
- Meal and food vouchers
- Transportation allowance
- Partnerships offering discounts at educational institutions
- Onhappy
- TotalPass
- Birthday Day Off – one day off during your birthday month
- Biweekly massage at our office