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Peer Support Specialist
Solari, Inc.. Provide friendly, empathetic, and supportive phone line support for individuals seeking authentic human connection during recovery .
About the role
Key responsibilities & impact- Provide friendly, empathetic, and supportive phone line support for individuals seeking authentic human connection during recovery
- Respond using person-first language and assertive communication
- Connect with callers’ issues through mutuality and inspire hope
- Support individuals experiencing loneliness, isolation, fear, lack of support, or lack of resources
- Promote excellent customer experience with individuals and families
- Establish collaborative relationships using personal experience, respect, acceptance, and a non-judgmental attitude
- Serve as a role model and advocate for individuals’ preferences and needs
- Help callers clarify and validate situations, responses, and feelings and identify effective coping strategies
- Promote a recovery-based approach emphasizing hope, respect, self-direction, and empowerment
- Provide information about appropriate community-based services
- Use and disclose protected health information in accordance with HIPAA standards
- Document services and significant interactions in the electronic health record
- Identify crisis calls and follow procedures for connecting crisis callers to the crisis line
- Operate within the scope of work for a behavioral health call center and support company-wide and call center initiatives
- Perform other duties as assigned
Requirements
What you’ll need- 0-2 years of experience in the field
- Lived personal experience with recovery
- One year of office volunteer or work experience required
- Completion of Peer/Recovery Support Specialist Certification, required
- GED/High School Diploma
- A comparable combination of education/experience and/or training will be considered equivalent to the education listed above
- Knowledge of principles of recovery and Arizona system principles
- Exceptional interpersonal skills
- Good verbal communication skills
- Ability to act professionally and maintain appropriate boundaries with clients and staff
- Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled
- Ability to consistently demonstrate compassion, effort, and ownership
- Stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and average jitter less than 20% of latency
Benefits
Comp & perks- Friendly work environment
- Generous paid time off (PTO)
- Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
- Competitive compensation
- Convenient office locations and Hybrid Schedule
- On-site fitness room free to all employees (Tempe Office)
- Basic Life Insurance
- Voluntary Life, Spouse, Child Insurance
- Critical Illness w/free dependents
- Critical Illness Spouse
- Short Term & Long Term Disability- Starts first of the month after 90 days of employment
- 401K & 401K Roth - Starts first of the month after 90 days of employment
- United Pet Care
- LifeLock for identity theft
- LYRA EAP Program- 25 free sessions for mental health per family member