Solari, Inc.

Customer Support

• Provide friendly, empathetic, and supportive phone line support for individuals seeking authentic human connection during recovery
• Respond using person-first language and assertive communication
• Connect with callers’ issues through mutuality and inspire hope
• Support individuals experiencing loneliness, isolation, fear, lack of support, or lack of resources
• Promote excellent customer experience with individuals and families
• Establish collaborative relationships using personal experience, respect, acceptance, and a non-judgmental attitude
• Serve as a role model and advocate for individuals’ preferences and needs
• Help callers clarify and validate situations, responses, and feelings and identify effective coping strategies
• Promote a recovery-based approach emphasizing hope, respect, self-direction, and empowerment
• Provide information about appropriate community-based services
• Use and disclose protected health information in accordance with HIPAA standards
• Document services and significant interactions in the electronic health record
• Identify crisis calls and follow procedures for connecting crisis callers to the crisis line
• Operate within the scope of work for a behavioral health call center and support company-wide and call center initiatives
• Perform other duties as assigned

Peer Support Specialist

Security Analyst

• Monitor, analyze, and respond to security incidents and threats.
• Implement security controls and countermeasures to mitigate identified risks.
• Assist with security and risk audits and assessments.
• Analyze security alerts and incidents, determine root cause, scope, and impact, and contain, mitigate, and remediate threats.
• Administer the security awareness program, including phishing simulations, employee training, and investigation of reported phishing threats.
• Participate in security assessments and penetration testing; document vulnerabilities and assist with remediation.
• Maintain and update the Risk Register and POA&M, tracking risks, remediation activities, and status updates.
• Support vulnerability management by identifying, prioritizing, tracking, and reporting vulnerabilities and remediation activities according to MTTR standards.
• Assist with third-party risk management, including vendor onboarding assessments and periodic risk reviews.
• Develop, review, and maintain cybersecurity policies and procedures aligned with NIST and applicable standards and regulatory requirements.
• Participate in evaluating and deploying new security technologies and solutions.
• Research emerging cyber threats, vulnerabilities, and security technologies.
• Perform other duties as assigned.

Cybersecurity Analyst

• Develop relationships with external Housing and Health Opportunities (H2O) providers to build and support the H2O network
• Serve as the primary point of contact and subject matter expert on the H2O program for contracted providers
• Manage a high volume of provider inquiries requiring research, input, and follow-up
• Document and maintain records of communications with assigned providers
• Plan and lead regular on-site and/or virtual meetings and educational seminars with contracted providers
• Educate H2O providers on program requirements and best practices in homelessness services delivery
• Collaborate with departments or designees to develop training and education
• Conduct ongoing review of provider performance and engage in program improvement conversations
• Assist in care coordination for complex cases
• Plan, organize, prioritize, and work independently with limited supervision
• Work in the field with community partners independently and autonomously
• Perform other duties as assigned

Provider Support Specialist

Software Engineer

• Assist and support discovery, development, and publication of Solari data, reports, and dashboards
• Create actionable business insights to answer business questions, drive decisions, and improve operations
• Drive data analytics design, architecture, and modeling
• Coordinate with business stakeholders to collect and translate specifications and requirements
• Provide mentorship to junior BI developers
• Write T-SQL queries and stored procedures
• Debug and troubleshoot queries, stored procedures, and data integration solutions
• Develop SSIS packages for ETL into the data warehouse
• Optimize query performance through database refactoring and table normalization
• Develop analytic reports and dashboards from conception through publication
• Identify appropriate data sources, relationships, and logic for reliable reports
• Update BI reports and create new key performance metrics
• Provide developer support for data requests
• Troubleshoot performance at database-query and report-interface levels
• Create end-user documentation for troubleshooting and auditing
• Participate in the on-call rotation as required
• Co-lead the BI team in identifying data and reporting needs
• Assist in writing business requirement documents
• Work on large, complex, cross-functional projects with technical staff, end users, and senior management
• Perform other duties as assigned

Senior ETL Report Developer

Full-stack Engineer

• Analyze, design, develop, implement, and maintain web-based software applications
• Maintain web applications, web services, and back-end processes
• Collaborate with cross-functional teams to support and deliver software solutions
• Assist with complex technical application issues by identifying root causes, proposing solutions, and driving timely problem resolution
• Keep development-related documentation up to date
• Write and debug code
• Gather requirements and estimate work efforts on implementation initiatives
• Help define and interact with REST-based APIs
• Participate in code reviews and quality assurance checks
• Perform other duties as assigned

Peer Support Specialist

Cybersecurity Analyst

Provider Support Specialist

Senior ETL Report Developer

Software Developer