Supervisor, Clinical Services

Solari, Inc.

. Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in the 24/7/365 Contact Center .

Posted 10/7/2026full-timeRemote • Oklahoma • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in clinical oversight, crisis intervention, and behavioral health management, with a strong focus on coaching, training, and performance improvement in a contact center environment.

Highest-signal resume keywords

Master’s Degree In Behavioral HealthCurrent LMHPCrisis Intervention ExperienceSupervisory ExperienceTechnical Knowledge Of Healthcare Standards

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis Services Policy DevelopmentQuality And Compliance AuditsKey Performance Indicator MonitoringTrauma-Informed Care PracticesCall Center Operations Oversight

Soft Skills

Critical ThinkingEffective Decision-MakingCoaching And FeedbackClear CommunicationInterpersonal Relationship Building

Certifications & Qualifications

Oklahoma Licensed Mental Health Professional

Industry Keywords

Behavioral HealthCrisis InterventionClinical Standards Of PracticeHealthcareCrisis Services

About the role

Key responsibilities & impact

Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in the 24/7/365 Contact Center
Coach team members and provide timely guidance and feedback
Assist in developing, reviewing, and updating crisis services and clinical policies and procedures
Monitor and evaluate clinical and crisis key performance indicators
Complete quality and compliance audits and ensure feedback loops for performance improvement
Provide coaching and oversight to team leads for effective call center operations
Train new team leads, crisis agents, and peer support specialists
Implement trauma-informed care practices into clinical oversight, supervision, and policies
Collaborate with contact center leadership on service delivery, training, evaluation, outcomes, clinical initiatives, new projects, and team development
Perform rotating clinical on-call responsibilities
Provide real-time staff support through clinical staffing, call monitoring, and answering incoming crisis calls when needed
Perform other tasks as assigned

Requirements

What you’ll need

Master’s Degree in behavioral health or related field
Current LMHP with at least two years post-license experience, preferably in crisis intervention
Current Oklahoma Licensed Mental Health Professional
2-5 years of related behavioral health industry experience
2+ years of crisis intervention experience preferred
1+ year of supervisory experience preferred
Critical thinking skills and effective decision-making
Flexible interpersonal style to help coach others
Clear, concise, logical verbal and written business communication
Ability to plan effectively and establish courses of action
Ability to maintain effectiveness during major changes in work tasks or environment
Ability to adjust effectively to new processes
Ability to build and maintain collaborative relationships
Technical, industry-specific knowledge of healthcare, behavioral health, crisis services, and clinical standards of practice
Ability to maintain a stable and secure private home internet with minimum 50Mbps download, 5Mbps upload, and average jitter less than 20% of latency

Benefits

Comp & perks

Friendly work environment
Generous paid time off (PTO)
Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
Competitive compensation
Convenient office locations and Hybrid Schedule
On-site fitness room free to all employees (Tempe Office)
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness w/free dependents
Critical Illness Spouse
Short Term & Long Term Disability- Starts first of the month after 90 days of employment
401K & 401K Roth - Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA EAP Program- 25 free sessions for mental health per family member