Senior IT Manager

Solen Software Group

. Own day-to-day IT execution across Solen HQ and more than twenty operating companies .

Posted 9/18/2026full-timeRemote • United States, CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in IT infrastructure, security, and end-user technology, with a strong focus on Microsoft 365, Entra ID, and endpoint management. Proven ability to improve IT operations in complex environments while ensuring compliance and effective risk management.

Highest-signal resume keywords

Microsoft 365 AdministrationIdentity And Access ManagementEndpoint ProtectionVulnerability ManagementIncident Response

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT InfrastructureSaaS AdministrationWindows AdministrationMDMNetworking FundamentalsCybersecurityBasic ScriptingData Loss PreventionCompliance FrameworksDevice Lifecycle Management

Soft Skills

Clear CommunicationPractical Business JudgmentAbility To InfluenceProblem-SolvingTeam-Building

Tools & Technologies

Entra IDIntuneGoogle WorkspaceAWSAzureRMMPhishing-Resistant MFASSOIncident Response PlansSecurity Operating Procedures

Certifications & Qualifications

SOC 2ISO 27001

Industry Keywords

IT OperationsEndpoint SecurityCloud CostsVendor EvaluationAcquisition Support

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityMacOS

About the role

Key responsibilities & impact

Own day-to-day IT execution across Solen HQ and more than twenty operating companies
Diagnose and resolve complex identity, access, device, network, application, and endpoint issues
Complete and operate standards for Entra ID, Microsoft 365, Intune or similar MDM platforms, endpoint security, RMM, patching, device compliance, and SaaS administration
Design and run employee onboarding and offboarding, including hardware procurement and recovery, account provisioning and revocation, licensing, data transfer, and evidence capture
Maintain identity and access controls including conditional access, phishing-resistant MFA, SSO, passkeys or self-service password reset, and least-privilege administration
Implement Data Loss Prevention and information-protection controls
Establish vulnerability scanning and penetration-testing processes and track remediation to closure
Create and maintain incident response plans, security operating procedures, compliance reviews, and recurring risk assessments
Execute and improve the IT workstream of the 100-Day Integration Plan for acquisitions
Standardize tools and practices across operating companies while documenting justified exceptions
Centralize visibility into AWS, Azure, and other hosting spend and identify optimization opportunities
Evaluate vendors, managed services, contractors, and internal staffing
Document systems, configurations, decisions, runbooks, and SOPs in a shared repository
Provide service and risk metrics to leadership, identify recurring patterns, and improve processes
Recommend the long-term IT operating model, including internal capabilities, outsourcing, technology, talent, and tool consolidation
Deliver responsive, consistent IT service and recommendations to operating companies

Requirements

What you’ll need

Five or more years of progressive responsibility across IT infrastructure, systems, security, and end-user technology in SaaS, software, or another distributed environment
Demonstrated experience building or materially improving IT operations in an environment with ambiguity, incomplete documentation, or rapid growth
Strong working knowledge of Microsoft 365, Entra ID, Windows administration, and modern endpoint management
Working knowledge of macOS and Google Workspace is useful
Experience with identity and access management, MDM, endpoint protection, RMM, networking fundamentals, incident response, vulnerability management, and compliance frameworks such as SOC 2 or ISO 27001
Experience supporting acquisitions, multiple business entities, or distributed teams is preferred
Experience evaluating managed services, vendors, cloud or hosting costs, and build-versus-buy decisions is preferred
Leadership or team-building experience is useful, but current hands-on capability and sound judgment matter more than having managed a large team
Broad, hands-on IT capability across identity, endpoints, SaaS administration, networking fundamentals, cybersecurity, device lifecycle, monitoring, troubleshooting, and basic scripting or automation
Ability to assess ambiguous environments, prioritize work, execute, and adjust based on evidence
Practical business and security judgment
Commercial judgment and focus on cost-effective, high-quality solutions
Ability to challenge assumptions constructively and operate with appropriate independence
Clear communication with technical and nontechnical stakeholders
Ability to influence operating companies without relying on positional authority

Benefits

Comp & perks

Meaningful autonomy
Direct access to leadership
Opportunity to build durable systems
Opportunity to shape IT operations across a growing software group
Opportunity to help determine the future IT team and operating model