Software Subscription Renewals, Collections & Accounting Specialist

Solen Software Group

. Manage the end-to-end software subscription lifecycle, including activations, upgrades, downgrades, cancellations and plan changes .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the software subscription lifecycle, including billing, collections, and accounts receivable processes. Proficient in utilizing CRM and billing systems to enhance customer account management and improve renewal rates.

Highest-signal resume keywords

Accounts Receivable ManagementBilling and InvoicingSaaS Metrics FamiliarityMicrosoft Excel ProficiencyCustomer Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing ManagementInvoicingAccounts ReceivableFinancial Data AnalysisSubscription ManagementDebits and Credits KnowledgeRevenue RecognitionMulti-Currency BillingContract ManagementProcess Improvement

Soft Skills

Detail-OrientedOrganizational SkillsCustomer-First MindsetPersistenceProfessional Communication

Tools & Technologies

HubSpotSalesforceZohoChargebeeSage IntacctNetSuiteQuickBooksAI-Powered Tools

Industry Keywords

SaaSSubscription LifecycleRenewal RatesChurnDays Sales Outstanding (DSO)ASC 606

About the role

Key responsibilities & impact

Manage the end-to-end software subscription lifecycle, including activations, upgrades, downgrades, cancellations and plan changes
Track contract and subscription expiration dates and proactively manage the renewal pipeline
Prepare and send renewal quotes, third-party provider quotes and monthly invoices for renewals, new sales and professional services
Follow up with customers to secure timely renewal confirmations
Prepare monthly professional-services invoices from approved timesheets for all three companies
Subscribe to customer portals to submit quotes and invoices and obtain renewal purchase orders
Update customer billing contacts, payment terms and purchase-order requirements
Monitor accounts receivable aging and conduct outbound collections outreach by phone and email
Monitor payment inboxes and payment-platform notifications daily; forward remittance details to Finance
Follow up on short, unidentified or misdirected payments
Prepare credit and adjustment requests for Finance review and posting
Ensure quotes and invoices use correct currencies and sales taxes, including US sales tax and Canadian GST/HST/PST
Provide Finance with contract details for setup, adjustments and revenue recognition on multi-period subscriptions
Flag potential bad debt and provide account history for reserve and write-off decisions
Maintain accurate customer account records, renewal status and collection activity in CRM/billing systems
Calculate monthly commissions and provide them to HR or AP for processing
Partner with Sales and Customer Success on at-risk accounts and retention efforts
Escalate high-risk delinquent accounts to management or third-party collections when necessary
Generate reports on renewal rates, churn, subscription status, AR aging and outstanding/collected balances
Support leadership reviews, audits and month-end requests
Respond to customer billing inquiries and account verification requests via phone, email and support tickets
Support process improvements to increase renewal rates and reduce DSO, including AI-tool opportunities
Provide assistance with related organizational tasks

Requirements

What you’ll need

High school diploma or equivalent required
Associate's or Bachelor's degree in Accounting, Finance, Business or a related field preferred
3+ years of experience in billing, collections, accounts receivable or subscription/renewals management, ideally at a software or SaaS company
Working accounting knowledge, including accounts receivable, invoicing, debits and credits
Highly detail-oriented and committed to accuracy and thoroughness
Comfortable working with numbers, invoices and financial/account data
Clear, professional communication skills, including direct customer conversations about payments owed
Strong organizational skills and ability to manage multiple accounts, companies and deadlines simultaneously
Proficiency with Microsoft Excel, including lookups and pivot tables
Comfortable learning new billing, CRM and accounting systems
Customer-first mindset, persistence, revenue focus and professionalism when resolving overdue accounts
Authorized to work in the United States
Set up for remote work
Preferred experience with HubSpot and other subscription billing or CRM platforms such as Salesforce, Zoho or Chargebee
Preferred familiarity with SaaS metrics including renewal rate, churn and days sales outstanding (DSO)
Preferred familiarity with Sage Intacct or similar accounting software such as NetSuite or QuickBooks
Preferred experience billing across more than one company or currency, including USD/CAD
Preferred familiarity with ASC 606 revenue recognition for subscription/SaaS contracts and deferred revenue
Preferred comfort using AI-powered tools such as AI email drafting, CRM AI features, workflow automation or Claude

Benefits

Comp & perks

Competitive base salary plus performance incentives tied to renewal and collections targets
Annual bonus for managing churn, driving renewal revenue growth and sales referrals
Health, dental and vision insurance
Paid time off and company holidays
401(k) with company match
Opportunities for growth within Accounting, Revenue Operations or Finance
Remote work setup