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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales and account management capabilities, with a focus on customer engagement, retention, and proactive communication. Proficient in utilizing CRM tools and MS Office to support sales initiatives and enhance customer relationships.
Highest-signal resume keywords
Sales ExperienceAccount ManagementCustomer EngagementCRM Tools (Salesforce)MS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesTelesalesAccount ManagementCross-SellingUpsellingCustomer ReactivationProactive CommunicationOrganizational SkillsIT Skills
Soft Skills
Confident CommunicationReliabilityConscientious Working StyleCustomer-Focused ApproachAssertiveness
Tools & Technologies
SAPCRM ToolsSalesforce
Certifications & Qualifications
Commercial Training
Industry Keywords
Customer Churn PreventionField Sales SupportCustomer Service CallsPortfolio Management
About the role
Key responsibilities & impact- Independently manage a selected portfolio of existing customers
- Drive sales through proactive customer engagement by phone
- Prevent customer churn through proactive account management in collaboration with the field sales team
- Conduct scheduled customer service calls (SLA) at defined intervals
- Reactivate inactive prospective customers
- Drive cross-selling and upselling to increase share of wallet among existing customers
- Support the field sales team in acquiring new customers
- Support special projects
Requirements
What you’ll need- Completed commercial training or equivalent qualification
- Professional experience in sales or telesales
- Confident and communicative manner, reliability, and a conscientious working style
- Strong organizational skills and assertiveness
- Friendly, customer-focused approach
- Good English skills are an advantage
- Good IT skills, particularly in MS Office
- Additional experience with SAP and CRM tools, ideally Salesforce, is an advantage
- Willingness to work in the field
Benefits
Comp & perks- Varied role with a high degree of autonomy
- Opportunity to help shape the position and scope of responsibilities
- Opportunity to contribute and apply professional expertise
- Career development opportunities within the Group