Account Manager – Dealer Solutions

Solera, Inc.

. Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships within the automotive SaaS industry, focusing on dealership technology and operations. Proficient in account planning, data analysis, and driving product adoption to enhance customer satisfaction and revenue growth.

Highest-signal resume keywords

Automotive SaaS ExperienceDealership Workflow UnderstandingCustomer Book ManagementAccount Planning MethodologiesCommunication and Relationship-Building Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisContract ExecutionRenewal PreparationNegotiation StrategyProduct AdoptionCross-Sell and UpsellCustomer Satisfaction MonitoringPerformance KPI TrackingAction Plan DevelopmentRisk Mitigation

Soft Skills

Excellent CommunicationRelationship-BuildingPresentation Skills

Tools & Technologies

DMSCRMService SchedulingMarketing Platforms

Industry Keywords

Automotive Retail OperationsOEM ProgramsCompliance StandardsFixed OpsVariable Ops

About the role

Key responsibilities & impact

Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps
Build trusted relationships that strengthen long-term loyalty and strategic alignment
Conduct proactive business reviews, executive updates, and ongoing communication touchpoints
Own renewal preparation, negotiation strategy, and contract execution for assigned accounts
Identify at-risk accounts and collaborate on recovery plans
Develop annual and quarterly account plans covering goals, product adoption, expansion opportunities, and risk mitigation
Drive expansion revenue through cross-sell and upsell of DMS, CRM, Service, and Marketing modules
Partner with Solution Performance Managers and SMEs to improve product adoption and dealership outcomes
Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs
Create action plans addressing customer health indicators
Resolve escalations, integration challenges, and workflow gaps with cross-functional teams
Collaborate with Customer Success, Product, Support, Professional Services, and Marketing
Provide field insights on product enhancements, competitive threats, adoption barriers, and dealer operational needs
Travel 60–75% depending on territory size and dealer visit requirements

Requirements

What you’ll need

3–6+ years in automotive SaaS, dealership technology, or automotive retail operations
Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing
Experience managing a customer book of business, with accountability for retention and expansion
Excellent communication, relationship-building, and presentation skills
Ability to analyse data and translate insights into customer recommendations
Preferred: Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms
Preferred: Background in dealership operations (BDC, service lane, sales management, or digital marketing)
Preferred: Familiarity with OEM programs, certification requirements, and compliance standards
Preferred: Prior success using account planning methodologies (e.g., plan-on-a-page, mutual success plans, health scoring frameworks)

Benefits

Comp & perks

60–75% travel depending on territory size and dealer visit requirements