Solera, Inc.

Account Manager

• Serve as the main point of contact for dealer leadership and OEM field representatives
• Build trusted relationships that strengthen customer loyalty and strategic alignment
• Conduct proactive business reviews, executive updates, and ongoing communication touchpoints
• Own renewal preparation, negotiation strategy, and contract execution for assigned accounts
• Identify at-risk accounts and collaborate on recovery plans
• Communicate ROI value stories tied to customers’ operational goals
• Develop annual and quarterly account plans covering goals, product adoption, expansion opportunities, and risk mitigation
• Drive expansion revenue through cross-sell and upsell of DMS, CRM, Service, and Marketing modules
• Partner with Solution Performance Managers and subject matter experts to improve product adoption and utilization
• Align engagements to dealership goals including service throughput, lead conversion, scheduling, marketing ROI, and customer retention
• Translate performance insights into actionable account plans
• Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs
• Create action plans for red/yellow customer health indicators
• Engage cross-functional teams to resolve escalations, integration challenges, and workflow gaps
• Collaborate with Customer Success, Product, Support, Professional Services, and Marketing
• Provide field insights on product enhancements, competitive threats, adoption barriers, and dealer operational needs
• Travel 60–75% depending on territory size and dealer visit requirements

Account Manager, Dealer Solutions

• Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps
• Build trusted relationships that strengthen long-term loyalty and strategic alignment
• Conduct proactive business reviews, executive updates, and ongoing communication touchpoints
• Own renewal preparation, negotiation strategy, and contract execution for assigned accounts
• Identify at-risk accounts and collaborate on recovery plans
• Develop annual and quarterly account plans covering goals, product adoption, expansion opportunities, and risk mitigation
• Drive expansion revenue through cross-sell and upsell of DMS, CRM, Service, and Marketing modules
• Partner with Solution Performance Managers and SMEs to support product adoption and performance
• Translate performance-review insights into actionable account plans
• Monitor product utilization, customer satisfaction, support trends, and performance KPIs
• Create action plans for customer health risks and engage cross-functional teams on escalations and workflow gaps
• Collaborate with Customer Success, Product, Support, Professional Services, and Marketing
• Provide field insights on product enhancements, competitive threats, adoption barriers, and dealer operational needs
• Travel 60–75% depending on territory size and dealer visit requirements

Account Manager – Dealer Solutions

• Develop and strengthen relationships with dealerships across South Carolina
• Promote and support Solera Titling’s vehicle registration and titling solutions
• Drive incremental revenue growth within existing accounts
• Onboard, train, and support new sales
• Spend approximately 60–75% of time traveling within the assigned territory and meeting customers
• Provide technical support including deployment, installation, and product utilization
• Identify and resolve customer issues and support software use
• Help customers meet utilization targets and integrate the program into their workflow
• Deliver customer service and manage diverse client requirements
• Determine customer deployment ability and set product utilization objectives
• Inform clients about product developments and DMV rule changes
• Create and maintain user guides
• Provide onsite and remote training to clients
• Support sales initiatives with area sales directors
• Travel to accounts within South Carolina, including overnight stays and air travel as required

Field Account Manager

• Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps
• Build trusted relationships that strengthen long-term loyalty and strategic alignment
• Conduct proactive business reviews, executive updates, and ongoing communication touchpoints
• Own renewal preparation, negotiation strategy, and contract execution for assigned accounts
• Identify at-risk accounts and collaborate on recovery plans
• Develop annual and quarterly account plans covering goals, product adoption, expansion opportunities, and risk mitigation
• Drive expansion revenue through cross-sell and upsell of DMS, CRM, Service, and Marketing modules
• Partner with Solution Performance Managers and SMEs to improve product adoption and dealership outcomes
• Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs
• Create action plans addressing customer health indicators
• Resolve escalations, integration challenges, and workflow gaps with cross-functional teams
• Collaborate with Customer Success, Product, Support, Professional Services, and Marketing
• Provide field insights on product enhancements, competitive threats, adoption barriers, and dealer operational needs
• Travel 60–75% depending on territory size and dealer visit requirements

Accountant

• Analyze customer contracts and identify performance obligations, transaction price, variable consideration, and allocation methodologies under ASC 606
• Perform revenue treatment assessments for new deals, renewals, amendments, and complex multi-element arrangements
• Prepare revenue recognition technical memoranda and documentation
• Develop, maintain, and communicate global revenue recognition policies and procedures
• Serve as a subject matter expert on ASC 606 and provide accounting guidance on complex revenue transactions
• Prepare and review revenue-related journal entries and account reconciliations
• Validate revenue system outputs and revenue schedules
• Investigate discrepancies and resolve variances between revenue sub-ledgers, billing, and the general ledger
• Support internal reporting of revenue results, trends, and fluctuations
• Identify opportunities to streamline processes, increase automation, and improve operational efficiency
• Collaborate with Sales, Legal, FP&A, regional accounting, Product, Engineering, and Pricing teams
• Perform and document key SOX controls related to revenue recognition
• Prepare audit documentation and respond to external auditor inquiries
• Strengthen revenue processes, documentation, workflows, and governance practices for compliance and audit readiness

Senior Accountant

Representative

• Conduct and manage on-site insurance property claim inventory assignments according to field inventory processes
• Complete assigned tasks in alignment with department, operational, and corporate goals and objectives
• Assist in business development activities for new and existing service offerings
• Promote, build, and maintain customer relationships with adjusters to support retention and repeat use
• Communicate daily with the Field Manager and Service Manager regarding operational issues and improvements
• Follow standard operating and safety procedures
• Work on post-loss insurance claims in adverse conditions
• Perform assignments safely according to Enservio safety standards

Field Claim Representative

• Conduct and manage on-site insurance property claim inventory assignments according to SOS field inventory processes
• Complete assigned tasks diligently in alignment with departmental, facility, operational, and corporate goals
• Assist with business development activities for new and existing service offerings
• Build and maintain customer relationships with adjusters to support retention and repeat use
• Communicate daily with the Field Manager and Service Manager about operational issues and improvements
• Follow all standard operating and safety procedures
• Take on additional responsibilities as assigned
• Perform work assignments safely and concisely in adverse, post-loss insurance claim conditions

Claims Specialist

• Conduct pre-loss assessments and inventory at clients' homes
• Conduct post-loss assessments and inventory
• Catalogue collections
• Support post-loss reconstruction
• Compile inventory lists and photos
• Conduct in-depth client interviews
• Work with vendors of all varieties
• Coordinate or quarterback mitigation efforts on claims
• Fulfill other related and/or additional responsibilities as required or assigned

Senior Field Claims Representative

• Conduct and manage on-site insurance property claim inventory assignments according to field inventory processes
• Complete assigned tasks in alignment with department, facility, operational, and corporate goals
• Assist with business development for new and existing service offerings
• Build and maintain customer relationships with adjusters to support retention and repeat use
• Communicate daily with the Field Manager and Service Manager about operational issues and improvements
• Follow standard operating and safety procedures
• Perform assignments safely and concisely according to Enservio safety standards

• Conduct and manage on-site insurance property claim inventory assignments according to SOS field inventory processes
• Complete assigned tasks in alignment with department, facility, operational, and corporate goals
• Assist with business development activities for new and existing service offerings
• Promote, build, and maintain customer relationships with adjusters to support retention and repeat use
• Communicate daily with the Field Manager and Service Manager regarding operational issues and improvements
• Follow all standard operating and safety procedures
• Take on additional responsibilities as assigned
• Perform work assignments safely and concisely according to Enservio safety standards

• Conduct and manage on-site insurance property claim inventory assignments according to SOS field inventory processes
• Complete assigned tasks diligently in alignment with departmental, facility, operational, and corporate goals
• Assist with business development activities for new and existing service offerings
• Promote, build, and maintain customer relationships with adjusters to support retention and repeat use
• Communicate daily with the Field Manager and Service Manager regarding operational issues and improvements
• Follow standard operating and safety procedures
• Take on additional responsibilities as assigned
• Perform work assignments safely and according to Enservio safety standards

• Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes
• Complete assigned tasks in alignment with department, facility, operational, and corporate goals and objectives
• Assist in business development activities for new and existing service offerings
• Promote and maintain customer relations with adjusters to support retention and repeat use
• Communicate daily with the Field Manager and Service Manager regarding operational issues and improvements
• Follow standard operating and safety procedures
• Present professionally in personal and vehicle appearance
• Work in adverse conditions involving post-loss insurance claims
• Perform assignments safely according to Enservio safety standards
• Coordinate with the Scheduling team on scheduled and receiving assignments
• Meet insured parties, adjusters, public adjusters, and restoration companies onsite
• Conduct walkthroughs and brief insured interviews while photographing each room
• Independently capture a complete inventory of total-loss contents throughout homes or businesses
• Complete reports and administrative duties within 24 hours of inventory capture

Field Claims Representative

Sales

• Manage a portfolio of eBay sellers, focusing on GMV growth, retention, listing quality, and marketplace performance
• Monitor seller health metrics, including ratings, service metrics, policy flags, and GMV trends
• Engage at-risk accounts to mitigate churn and drive improvement plans
• Lead onboarding and training initiatives for new sellers
• Troubleshoot listing, compliance, and eLINK integration issues
• Collaborate with Product, Development, and Technical Support teams to resolve escalations
• Provide marketplace insights, product recommendations, product expertise, collateral, and eLINK demos to Sales and cross-functional stakeholders
• Support email initiatives, including performance alerts, reactivation campaigns, and account health outreach
• Represent Hollander-Solera as an eBay subject matter expert at industry events, trade shows, panels, and educational sessions
• Reinforce strategic relationships with eBay Motors and industry stakeholders

Account Manager, Dealer Solutions

Account Manager – Dealer Solutions

Field Account Manager

Account Manager – Dealer Solutions

Senior Accountant

Field Claim Representative

Field Claim Representative

Senior Field Claims Representative

Field Claim Representative

Field Claim Representative

Field Claim Representative

Field Claims Representative

Sales Specialist