Account Manager, Dealer Solutions

Solera, Inc.

. Serve as the main point of contact for dealer leadership and OEM field representatives .

Posted 10/1/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships within the automotive SaaS industry, focusing on account retention and expansion through strategic planning and data-driven insights. Proficient in aligning dealership goals with product adoption and operational improvements to drive revenue growth.

Highest-signal resume keywords

Automotive SaaS ExperienceCustomer Relationship ManagementAccount Planning MethodologiesData Analysis and Insights TranslationDealership Operations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementContract NegotiationPerformance KPI MonitoringCross-Sell and Upsell StrategiesProduct Utilization Analysis

Soft Skills

Excellent CommunicationRelationship BuildingPresentation Skills

Tools & Technologies

DMS PlatformsCRM SystemsService Scheduling ToolsMarketing Platforms

Industry Keywords

Automotive Retail OperationsFixed OpsVariable OpsOEM ProgramsCompliance Standards

About the role

Key responsibilities & impact

Serve as the main point of contact for dealer leadership and OEM field representatives
Build trusted relationships that strengthen customer loyalty and strategic alignment
Conduct proactive business reviews, executive updates, and ongoing communication touchpoints
Own renewal preparation, negotiation strategy, and contract execution for assigned accounts
Identify at-risk accounts and collaborate on recovery plans
Communicate ROI value stories tied to customers’ operational goals
Develop annual and quarterly account plans covering goals, product adoption, expansion opportunities, and risk mitigation
Drive expansion revenue through cross-sell and upsell of DMS, CRM, Service, and Marketing modules
Partner with Solution Performance Managers and subject matter experts to improve product adoption and utilization
Align engagements to dealership goals including service throughput, lead conversion, scheduling, marketing ROI, and customer retention
Translate performance insights into actionable account plans
Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs
Create action plans for red/yellow customer health indicators
Engage cross-functional teams to resolve escalations, integration challenges, and workflow gaps
Collaborate with Customer Success, Product, Support, Professional Services, and Marketing
Provide field insights on product enhancements, competitive threats, adoption barriers, and dealer operational needs
Travel 60–75% depending on territory size and dealer visit requirements

Requirements

What you’ll need

3–6+ years in automotive SaaS, dealership technology, or automotive retail operations
Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing
Experience managing a customer book of business, with accountability for retention and expansion
Excellent communication, relationship-building, and presentation skills
Ability to analyse data and translate insights into customer recommendations
Preferred: Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms
Preferred: Background in dealership operations (BDC, service lane, sales management, or digital marketing)
Preferred: Familiarity with OEM programs, certification requirements, and compliance standards
Preferred: Prior success using account planning methodologies, such as plan-on-a-page, mutual success plans, and health scoring frameworks

Benefits

Comp & perks

Equal opportunity employment and compliance with applicable federal, state, and local fair employment practices laws