Account Manager

Solera, Inc.

. Manage a portfolio of eBay sellers, focusing on GMV growth, retention, listing quality, and overall marketplace performance .

Posted 10/14/2026full-timeRemote • Illinois • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and eCommerce, with a focus on GMV growth and seller performance. Proficient in analyzing seller metrics and implementing strategies to enhance marketplace success.

Highest-signal resume keywords

Account ManagementEcommerce ExperienceAnalytical SkillsMarketplace Listing ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisPerformance MonitoringInventory OptimizationPricing StrategyTroubleshootingTraining and OnboardingGrowth Strategy DevelopmentSaaS ExperienceCustomer Issue ResolutionCompliance Management

Soft Skills

Written CommunicationVerbal CommunicationEngagement SkillsPresentation SkillsRelationship Building

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookELINK

Industry Keywords

EBayMarketplace PerformanceSeller Health MetricsAutomotive ServicesCustomer FeedbackTrade ShowsPerformance AlertsRetention StrategiesChurn MitigationCross-Functional Collaboration

About the role

Key responsibilities & impact

Manage a portfolio of eBay sellers, focusing on GMV growth, retention, listing quality, and overall marketplace performance
Monitor seller health metrics, including ratings, service metrics, policy flags, and GMV trends
Proactively engage at-risk accounts to mitigate churn and drive improvement plans
Lead onboarding and training initiatives for new sellers
Troubleshoot listing, compliance, and eLINK integration issues
Collaborate with Product, Development, and Technical Support teams to resolve escalations
Provide customer feedback, marketplace insights, and product recommendations to the eBay Sales Manager and cross-functional stakeholders
Partner with Sales to provide product expertise, collateral, and eLINK demos
Support email communication initiatives, including performance alerts, reactivation campaigns, and account health outreach
Represent Hollander-Solera as an eBay subject matter expert at industry events, trade shows, panels, and educational sessions
Reinforce strategic relationships with eBay Motors and industry stakeholders

Requirements

What you’ll need

Bachelor’s degree preferred; equivalent work experience will be considered
2-4 years of experience in account management, sales, ecommerce, or marketplace environments (eBay, Amazon, Shopify, etc.)
Strong written and verbal communication skills
Ability to present, train, and engage effectively with diverse audiences
Strong analytical and reporting skills
Ability to interpret seller performance data and translate insights into actionable growth strategies
Ability to manage multiple accounts and priorities in a fast-paced, performance-driven environment
Experience in the automotive services industry is highly preferred (recycling, collision repair, estimating, insurance)
Hands-on experience with marketplace listing management, including inventory optimization, pricing strategy, and performance monitoring
Experience troubleshooting customer issues in SaaS, ecommerce, or marketplace platforms
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
Ability to travel approximately 30% as required for customer visits and industry events

Benefits

Comp & perks

Ability to travel approximately 30% as required for customer visits and industry events
Equal opportunity employment and compliance with applicable federal, state, and local fair employment practices laws