Channel Account Manager

Solera, Inc.

. Manage the post-sales relationship between Solera, T-Mobile employees, and their customers .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in post-sales support and account management, leveraging strong communication and negotiation skills to enhance customer relationships and drive sales objectives. Proficient in utilizing Salesforce.com and corporate productivity tools to manage customer interactions and deliver effective training.

Highest-signal resume keywords

Salesforce.com ExperiencePost-Sales SupportB2B Sales ExperienceChannel Partner ManagementPresentation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales NegotiationAccount ManagementCustomer Relationship ManagementSoftware PresentationOnboarding TrainingSales Process ManagementMarket Insight GatheringQuantitative Goal AchievementEvaluation Plan DesignCustomer Health Checks

Soft Skills

Strong Communication SkillsListening AbilitiesTime ManagementSelf-DrivenResults-Oriented

Tools & Technologies

Salesforce.comMicrosoft Office SuiteWeb Presentation ToolsCorporate Productivity Tools

Industry Keywords

Transportation IndustryLogistics IndustryChannel SalesCustomer RetentionPartner Business Review

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage the post-sales relationship between Solera, T-Mobile employees, and their customers
Provide post-sales support to T-Mobile customers while assisting the Solera Channel Sales Team
Communicate regularly with the Sales Director and Regional Sales Managers to maintain customer account health and promote retention
Leverage Solera/Spireon product expertise to meet sales objectives and gather customer and market insights
Investigate solution needs and assess onboarding training for FleetLocate Software launches
Develop understanding of Solera services and applications offered through T-Mobile and align them with customer requirements
Engage customers in person and virtually to pursue account objectives
Design targeted evaluation plans demonstrating how Solera meets customer needs
Address customer issues and complaints, providing solutions or next steps
Showcase Solera applications and communicate their value
Lead cross-functional teams to develop customer solutions and advance sales opportunities
Maintain accurate customer records in Salesforce and other reporting tools
Schedule onboarding training for new customers and provide follow-up training for existing customers
Conduct demo presentations and collaborate with legal, finance, and operations teams on renewals, migrations, upgrades, and other account changes
Escalate issues according to company policy and manage organized sales processes in Salesforce.com
Respond promptly and professionally to emails and voicemails
Meet and exceed quantitative and qualitative goals
Participate in Partner Business Review meetings and respond to NPS cases while conducting customer health checks
Align with Channel leadership on messaging, standardized presentations, and sales processes

Requirements

What you’ll need

Proven experience negotiating new business opportunities
Exceptional sales skills and experience working with channel partners (resellers)
Familiarity with transportation or logistics industries preferred
Strong ability to communicate clear value propositions to senior leadership
Bachelor's degree in business administration, Marketing, Communication, or equivalent work experience
2+ years of sales/account management experience or experience in B2B environments
Strong communication skills and experience cultivating a current account base
Previous work experience in a channel/partner environment preferred
Demonstrated ability to present software and solutions through online meetings
Proficient in corporate productivity and web presentation tools
Experience with Salesforce.com or similar CRM systems
Excellent verbal and written communication skills
Strong listening and presentation abilities
Ability to multi-task, prioritize, and manage time effectively
Self-driven, results-oriented with a positive outlook and focus on quality
Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint)
Equivalent work experience may substitute for the bachelor's degree

Benefits

Comp & perks

Equal Opportunity Employer committed to diversity and inclusion
Inclusive work environment