Contents Claim Coordinator

Solera, Inc.

. Triage and handle complex assignments to ensure claims are set up for success .

Posted 10/30/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving abilities while managing claims efficiently within defined service-level agreements. Excels in customer service and collaboration across teams in a fast-paced environment, ensuring high productivity and attention to detail.

Highest-signal resume keywords

Claims ManagementCustomer ServiceMicrosoft Office Suite ProficiencyAnalytical SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ResolutionProcess ImprovementData AnalysisTask PrioritizationAttention to Detail

Soft Skills

MultitaskingEffective CollaborationWritten CommunicationVerbal CommunicationDecision Making

Tools & Technologies

Microsoft ExcelLive Chat SystemsHotline Support

Industry Keywords

Property and Casualty ClaimsService-Level AgreementsValuation ServicesCustomer InteractionRemote Work

About the role

Key responsibilities & impact

Triage and handle complex assignments to ensure claims are set up for success
Own files from Triage to Valuation services, right-sizing effort and collaborating as needed
Manage all tasks and actions necessary to move claims to Contents Valuation
Respond appropriately and professionally to internal and external customers
Collaborate with all business units and queues within Enservio across Valuation and Inventory Services
Understand requirements for specific claim handling and offer solutions to right-size assignments
Adhere to all applicable service levels
Work closely with Adjuster Owners on accounts
Assist with special projects assigned by management
Provide customer service via Live Chat and Hotline

Requirements

What you’ll need

Demonstrated ability to thrive in a fast-paced, results-driven environment with a focus on continuous improvement in quality and process
Strong multitasking skills with the ability to collaborate effectively across teams throughout the day
Self-motivated and capable of maintaining high productivity in a remote work setting
Excellent written and verbal communication skills
Strong analytical, listening, and problem-solving abilities
Proven time management skills with the ability to meet tight deadlines
Experience resolving claims efficiently within defined service-level agreements
Ability to prioritize tasks and manage workload independently with strong attention to detail
Comfortable making sound decisions with minimal supervision
Proficient in Microsoft Office Suite, especially Excel; ability to quickly learn new applications and tools
1-3 years of customer service experience
Prior experience or knowledge in property and casualty claims is preferred but not required
Must have flexibility to work varied shifts, including late hours, based on business needs
Associate or bachelor's degree preferred; equivalent experience will be considered

Benefits

Comp & perks

Remote work setting
Full-time employment