Clinical Applications Support Specialist

SoluStaff

. Serve as a primary support contact for healthcare customers using clinical and oncology applications .

Posted 10/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $90,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting clinical applications and healthcare IT systems, with a strong focus on troubleshooting, customer service, and collaboration with clinical and technical teams. Proficient in managing application issues, understanding clinical workflows, and maintaining detailed documentation.

Highest-signal resume keywords

Clinical Application SupportTroubleshooting Production IssuesExperience With EMR/EHR SystemsUnderstanding Of Clinical WorkflowsFamiliarity With FHIR And APIs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Applications SupportTroubleshootingEMR/EHR SystemsSQLHL7FHIRREST APIsApplication ConfigurationDocumentationClinical Data Workflows

Soft Skills

Strong CommunicationCustomer ServiceProblem-SolvingDocumentation SkillsAbility To Work Independently

Tools & Technologies

EpicCernerMeditechVarian ARIAElekta MOSAIQPACS/RIS

Industry Keywords

Healthcare ITOncologyClinical InformaticsClinical WorkflowsNetworking Concepts

Tech Stack

Tools & technologies

DNSFirewallsSQLTCP/IP

About the role

Key responsibilities & impact

Serve as a primary support contact for healthcare customers using clinical and oncology applications
Troubleshoot application issues, incidents, and service requests by gathering information, understanding clinical workflows, and identifying potential causes
Work directly with clinicians, hospital IT teams, and clinical application users to resolve issues and provide application guidance and education
Support issues involving clinical workflows, treatment planning, orders, documentation, application configuration, and user access
Investigate application and integration issues involving FHIR, APIs, databases, interfaces, and clinical data workflows
Maintain end-to-end ownership of customer tickets, communicating status and next steps and ensuring issues are followed through to resolution
Determine whether issues relate to application functionality, configuration, integration, or infrastructure, and escalate appropriately to Tier 2/Tier 3 teams
Maintain detailed case documentation and develop knowledge base articles, troubleshooting guides, and support documentation
Collaborate with Product, Engineering, Clinical Applications, and Implementation teams during customer onboarding, testing, go-live, and issue resolution

Requirements

What you’ll need

2+ years of experience supporting clinical applications, healthcare software, or healthcare IT systems
Experience working directly with clinicians, healthcare users, hospital IT teams, or clinical application teams
Experience troubleshooting production application issues and supporting Tier 1/Tier 2 incidents
Strong understanding of clinical workflows and ability to translate user problems into a structured troubleshooting process
Experience with clinical applications or EMR/EHR systems, such as Epic, Cerner, Meditech, Varian ARIA, Elekta MOSAIQ, or similar platforms
Oncology, radiation oncology, clinical informatics, EMR/EHR, PACS/RIS, or other clinical application experience is preferred
Familiarity with HL7, FHIR, REST APIs, SQL, or healthcare interfaces is a plus
Basic understanding of networking concepts including TCP/IP, DNS, VPNs, and firewalls
Strong communication, customer service, documentation, and problem-solving skills, with a commitment to owning customer issues through resolution
Ability to work independently in a remote environment and effectively coordinate with Tier 2/Tier 3 technical teams when escalation is required

Benefits

Comp & perks

Vacation, six holidays, and four floating holidays each calendar year (prorated the first year)
Health and wellness plans, including medical, dental, vision, basic life, and disability coverage
Family coverage options on many benefit plans, subject to eligibility requirements
Retirement/401(k) plan
Other voluntary programs and opportunities for work/life support