SoluStaff

Customer Support

• Serve as a primary support contact for healthcare customers using clinical and oncology applications
• Troubleshoot application issues, incidents, and service requests by gathering information, understanding clinical workflows, and identifying potential causes
• Work directly with clinicians, hospital IT teams, and clinical application users to resolve issues and provide application guidance and education
• Support issues involving clinical workflows, treatment planning, orders, documentation, application configuration, and user access
• Investigate application and integration issues involving FHIR, APIs, databases, interfaces, and clinical data workflows
• Maintain end-to-end ownership of customer tickets, communicating status and next steps and ensuring issues are followed through to resolution
• Determine whether issues relate to application functionality, configuration, integration, or infrastructure, and escalate appropriately to Tier 2/Tier 3 teams
• Maintain detailed case documentation and develop knowledge base articles, troubleshooting guides, and support documentation
• Collaborate with Product, Engineering, Clinical Applications, and Implementation teams during customer onboarding, testing, go-live, and issue resolution

Clinical Applications Support Specialist

Analyst

• Design, build, configure, and support HL7 and FHIR interfaces connecting healthcare applications with EMR and clinical information systems.
• Analyze source and target data models and develop detailed mapping and transformation logic for clinical and treatment data.
• Build and maintain interface engine configurations using platforms such as Mirth Connect, Rhapsody, Cloverleaf, Corepoint, or similar technologies.
• Troubleshoot interface failures, malformed messages, acknowledgment errors, mapping issues, and data integrity problems by tracing transactions across the full integration path.
• Develop and maintain interface specifications, data mapping documentation, test plans, and technical runbooks.
• Support integration services running in AWS and containerized environments, including Kubernetes and Docker, while monitoring logs, metrics, and system health.
• Plan and execute unit, integration, and user-acceptance testing to validate data accuracy and system functionality prior to production deployment.
• Collaborate directly with hospital and healthcare IT teams, implementation teams, software engineers, product teams, and third-party integration resources during customer onboarding and go-live activities.
• Develop reusable integration templates, mapping standards, and implementation practices to improve the consistency and efficiency of future customer integrations.
• Support clinical data integrations while maintaining appropriate handling of protected health information (PHI) and healthcare compliance requirements.

Integration Analyst – Healthcare

Clinical Specialist

• Provide clinical application support for radiation oncology software and technology
• Lead customer training, education, and workflow-focused product demonstrations
• Support new system implementations, upgrades, and go-live activities
• Assess customer workflows and recommend best practices for effective product utilization
• Train radiation oncologists, medical physicists, dosimetrists, radiation therapists, and other clinical users
• Serve as a clinical liaison between customers and internal product, engineering, sales, and support teams
• Assist customers with application-related questions and troubleshoot clinical workflow issues
• Support pre-sales activities, including product demonstrations and clinical discussions
• Gather customer feedback and communicate clinical needs and product improvement opportunities internally
• Develop and maintain training materials, clinical documentation, and educational resources
• Maintain understanding of radiation oncology workflows, terminology, technologies, and industry trends
• Build relationships with customer stakeholders and serve as a trusted clinical resource
• Travel to customer locations for training, implementation, demonstrations, and ongoing support as required

Clinical Application Specialist – Radiation Oncology

• Provide on-site clinical support for scheduled procedures within assigned hospital accounts.
• Support physicians and operating room teams before, during, and after procedures.
• Educate surgeons, nurses, and other clinical personnel on product use, procedural workflow, and best practices.
• Assist new and existing accounts with case preparation and site readiness.
• Build and maintain relationships with physicians, nurses, hospital staff, and other clinical stakeholders.
• Serve as a clinical resource for customers and provide guidance related to product use and procedural support.
• Coordinate with internal sales, clinical, operations, and customer support teams to ensure successful case execution.
• Provide post-case follow-up and communicate relevant clinical feedback to internal teams.
• Support product education, in-services, and other training activities for hospital personnel.
• Maintain accurate documentation related to case support and customer activity.
• Travel throughout the assigned territory as needed to support scheduled procedures and customer accounts.

Clinical Support Specialist

• Provide in-depth clinical support and technical expertise to medical teams utilizing advanced surgical technology in operating room environments, with a focus on neurology-related procedures
• Deliver hands-on training for neurosurgeons, OR nurses, and supporting staff
• Support site readiness activities, including system installation and qualification, in collaboration with technical and engineering teams
• Attend and support live cases, ensuring optimal workflow and clinical outcomes; assist with troubleshooting and documentation of case metrics
• Build and sustain relationships with clinical stakeholders, ensuring confidence in system capabilities and long-term satisfaction
• Document post-case findings, clinical outcomes, product feedback, and procedural insights through structured reporting tools
• Act as a liaison between clinical users and technical support teams, ensuring continuous improvement based on real-world feedback

Account Manager

• Manage and grow existing customer relationships.
• Prospect and develop new accounts throughout the territory.
• Sell nuclear medicine equipment, software, and services.
• Manage opportunities from qualification through closing.
• Maintain accurate pipeline and forecast data in Salesforce.
• Partner with application and service teams on customer support.
• Attend customer meetings, trade shows, and regional industry events.
• Meet or exceed quarterly and annual sales targets.

Territory Account Manager – Nuclear Medicine

General

• Serve as a subject-matter expert for nuclear medicine software, workflows, and clinical applications.
• Conduct product demonstrations, evaluations, technical presentations, and customer training.
• Translate clinical and workflow requirements into practical application guidance.
• Support sales teams, strategic accounts, partners, and product integrations.
• Troubleshoot application-related issues in collaboration with Service, Engineering, and Product Management.
• Gather customer feedback and communicate product needs, market trends, and competitive insights.
• Develop training materials and represent the company at conferences, workshops, and user meetings.
• Provide occasional backup support for nuclear medicine hardware applications.

Software Application Specialist – Nuclear Medicine

• Build and lead customer education programs for surgeons, fellows, residents, and clinical staff.
• Design structured training pathways, including fundamentals, advanced, and expert-level education.
• Develop training curriculum, course outlines, learning objectives, clinical technique guides, e-learning modules, certification programs, and assessments.
• Partner with sales and commercial teams to align education programs with system trials, launches, and customer engagements.
• Create and deliver clinical and product training for sales representatives, clinical specialists, service engineers, and other internal stakeholders.
• Ensure field teams can effectively communicate clinical indications, workflows, data, and competitive positioning.
• Establish competency frameworks and certification standards for internal teams.
• Translate feedback from surgeons and clinical staff into training, documentation, and product enhancement recommendations.
• Support development of educational content, presentations, manuals, procedural guides, and training support materials.
• Assist with global training initiatives and coordination with international stakeholders.
• Support clinical evaluation training activities and alignment of training standards across global initiatives.
• Partner cross-functionally with clinical, technical services, sales, marketing, product, and leadership teams.
• Participate in risk analysis, usability evaluations, design validation activities, and compliance-related education initiatives.

Medical Training and Education Lead

• Develop new business with physicians, hospitals, and health systems throughout the territory
• Sell clinically sophisticated medical devices used in Interventional Oncology and image-guided procedures
• Manage a portfolio that may include capital equipment, procedural technologies, and disposable products
• Build relationships with Interventional Radiologists, Interventional Oncologists, and other procedural specialists
• Provide clinical and technical education to support product adoption and increased utilization
• Develop and execute territory plans to achieve sales objectives
• Support new product introductions and competitive conversions
• Partner with clinical, marketing, and commercial teams throughout the sales process
• Travel approximately 40–50% within the territory

Territory Manager – Interventional Oncology

• Develop and execute a strategic sales plan for the Southeast territory
• Generate new business and expand relationships within existing accounts
• Sell patient-positioning, surface-guidance, and quality-assurance solutions used in radiation oncology
• Build relationships with medical physicists, radiation therapists, dosimetrists, department leaders, and hospital decision-makers
• Manage the complete sales cycle, including prospecting, demonstrations, proposals, negotiations, and closing
• Identify capital-planning cycles, competitive replacements, and expansion opportunities
• Coordinate product demonstrations and presentations with clinical and technical teams
• Maintain accurate opportunity, activity, and forecasting information within the CRM
• Represent the organization at industry conferences, trade shows, and regional customer events
• Collaborate with sales leadership, marketing, applications, service, and distribution partners

Clinical Applications Support Specialist

Integration Analyst – Healthcare

Clinical Application Specialist – Radiation Oncology

Clinical Support Specialist

Clinical Support Specialist

Territory Account Manager – Nuclear Medicine

Software Application Specialist – Nuclear Medicine

Medical Training and Education Lead

Territory Manager – Interventional Oncology

Regional Account Manager – Radiation Oncology