FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and repairing complex electronic and electromechanical systems, with a strong focus on customer service and technical support. Proficient in equipment testing, verification, and calibration, while maintaining detailed service records and documentation.
Highest-signal resume keywords
Electronic And Electromechanical SystemsTroubleshooting And RepairEquipment Testing And CalibrationCustomer Service OrientationSalesforce Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Electronic IssuesMechanical Problem DiagnosisSoftware DebuggingNetwork Connectivity ResolutionEquipment VerificationCalibration TechniquesTechnical Documentation MaintenanceService Record ManagementImaging System Defect ResolutionPreventative Maintenance
Soft Skills
Interpersonal SkillsCommunication SkillsCustomer Relationship BuildingFlexibilityProfessionalism
Tools & Technologies
SalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointElectronic Testing Equipment
Industry Keywords
Medical EquipmentHealthcare TechnologyField Service ExperienceMedical Imaging SystemsClinical Customer Interaction
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies
- Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues
- Serve as a primary technical and service contact for assigned customer accounts and build trusted customer relationships
- Diagnose equipment and system failures and determine effective, cost-conscious repair strategies designed to minimize customer downtime
- Provide technical support to customers regarding equipment operation, maintenance, performance, and technical issues
- Provide phone and remote technical assistance to customers and fellow Field Service Engineers as needed
- Troubleshoot moderately complex mechanical problems, including vacuum-related issues, software problems, networking issues, and imaging system defects
- Perform equipment testing, verification, checkout, and calibration using appropriate electronic testing and diagnostic equipment
- Manage and maintain spare-parts inventories for assigned customers, including replenishment of customer spare-parts kits
- Ensure serviced equipment operates according to manufacturer specifications, technical requirements, and applicable safety guidelines
- Maintain detailed records of service visits, technical problems, troubleshooting activities, corrective actions, and parts utilized
- Maintain current technical documentation related to the operating characteristics, design, and performance of assigned equipment
- Prepare reports and documentation to support analysis of equipment failures, recurring technical issues, and serviceability trends
- Maintain a high level of technical knowledge, professionalism, and safety awareness while performing field service activities
- Accurately document customer and service activity through Salesforce, email, expense reports, and other company systems
- Complete required technical and professional training as part of onboarding and ongoing development
- Travel to customer locations as required and provide support during standard and non-standard working hours based on customer needs
Requirements
What you’ll need- Significant professional experience working with electronic and electromechanical systems
- Experience using testing and diagnostic equipment for verification, checkout, and calibration of electronic equipment
- Strong technical knowledge of computers and PC-based systems
- Demonstrated ability to troubleshoot electronic, mechanical, hardware, software, and system-related failures
- Ability to independently diagnose and resolve moderately complex mechanical problems
- Ability to identify and repair routine software and network issues
- Strong computer troubleshooting and debugging skills
- Ability to identify and resolve basic imaging system defects
- Strong customer-service orientation with excellent interpersonal and communication skills
- Strong written and verbal communication skills in English
- Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications
- Ability to complete required technical training and maintain proficiency with assigned equipment
- Ability to lift up to 75 pounds and stand for extended periods
- Manual dexterity and ability to work effectively with small components and objects
- Ability and willingness to travel domestically and internationally, including for extended periods when required
- Flexibility to work standard and non-standard hours based on customer and service requirements
- Previous field service experience within medical devices, medical equipment, healthcare technology, imaging, or another complex technical equipment environment preferred
- Experience troubleshooting and repairing complex electronic and electromechanical equipment preferred
- Experience working with medical imaging systems or related healthcare equipment preferred
- Experience diagnosing software, PC, and network connectivity issues associated with technical equipment preferred
- Experience with equipment testing, verification, calibration, and preventative maintenance preferred
- Experience working directly with hospitals, healthcare facilities, or other clinical customers preferred
- Experience managing assigned customer accounts or serving as a primary technical contact for customers preferred
- Experience with Salesforce or a comparable CRM/ERP platform preferred
Benefits
Comp & perks- Company-sponsored benefits package
- Opportunities for technical training and continued professional development
- Opportunity to work directly with complex medical technology and healthcare customers
- Professional growth opportunities within a growing medical technology service organization