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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and repairing complex electronic and electromechanical medical equipment, ensuring compliance with manufacturer specifications and safety guidelines. Strong customer service orientation with the ability to develop trusted relationships and provide effective technical support.
Highest-signal resume keywords
Electronic And Electromechanical SystemsEquipment Testing And CalibrationCustomer Service OrientationTechnical Support And TroubleshootingSalesforce Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Electronic SystemsDiagnosing Mechanical ProblemsTesting And Diagnostic EquipmentSoftware And Network Issue ResolutionImaging System Defect IdentificationPreventative MaintenanceEquipment Verification And CheckoutTechnical DocumentationField Service ExperienceManual Dexterity
Soft Skills
Interpersonal SkillsCommunication SkillsFlexibilityProblem-Solving SkillsCustomer Relationship Management
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointSalesforceEmail Applications
Industry Keywords
Medical EquipmentHealthcare TechnologyField Service EngineeringClinical Customer SupportMedical Imaging Systems
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies
- Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues
- Serve as a primary technical and service contact for assigned customer accounts and develop trusted customer relationships
- Diagnose equipment and system failures and determine cost-conscious repair strategies that minimize customer downtime
- Provide technical support to customers regarding equipment operation, maintenance, performance, and technical issues
- Provide phone and remote technical assistance to customers and other Field Service Engineers
- Troubleshoot moderately complex mechanical, vacuum-related, software, networking, and imaging-system issues
- Perform equipment testing, verification, checkout, and calibration using electronic testing and diagnostic equipment
- Manage and replenish spare-parts inventories and customer spare-parts kits
- Ensure serviced equipment operates according to manufacturer specifications, technical requirements, and safety guidelines
- Maintain detailed service records, technical documentation, reports, and failure-analysis information
- Document customer and service activity through Salesforce, email, expense reports, and other company systems
- Complete required technical and professional training
- Travel to customer locations and provide support during standard and non-standard working hours based on customer needs
Requirements
What you’ll need- Significant professional experience working with electronic and electromechanical systems
- Experience using testing and diagnostic equipment for verification, checkout, and calibration of electronic equipment
- Strong technical knowledge of computers and PC-based systems
- Demonstrated ability to troubleshoot electronic, mechanical, hardware, software, and system-related failures
- Ability to independently diagnose and resolve moderately complex mechanical problems
- Ability to identify and repair routine software and network issues
- Strong computer troubleshooting and debugging skills
- Ability to identify and resolve basic imaging system defects
- Strong customer-service orientation with excellent interpersonal and communication skills
- Strong written and verbal communication skills in English
- Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications
- Ability to complete required technical training and maintain proficiency with assigned equipment
- Ability to lift up to 75 pounds and stand for extended periods
- Manual dexterity and ability to manipulate small components and objects
- Ability and willingness to travel domestically and internationally, including for extended periods when required
- Flexibility to work standard and non-standard hours based on customer and service requirements
- Previous field service experience within medical devices, medical equipment, healthcare technology, imaging, or another complex technical equipment environment (preferred)
- Experience troubleshooting and repairing complex electronic and electromechanical equipment (preferred)
- Experience working with medical imaging systems or related healthcare equipment (preferred)
- Experience diagnosing software, PC, and network connectivity issues associated with technical equipment (preferred)
- Experience with equipment testing, verification, calibration, and preventative maintenance (preferred)
- Experience working directly with hospitals, healthcare facilities, or other clinical customers (preferred)
- Experience managing assigned customer accounts or serving as the primary technical contact for customers (preferred)
- Experience with Salesforce or a comparable CRM/ERP platform (preferred)
Benefits
Comp & perks- Competitive compensation based on experience and qualifications
- Company-sponsored benefits package
- Opportunities for technical training and continued professional development
- Opportunity to work directly with complex medical technology and healthcare customers
- Professional growth opportunities within a growing medical technology service organization