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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and repairing complex electronic and electromechanical systems, with a strong focus on customer service and technical support. Proficient in equipment testing, verification, and calibration, while maintaining detailed documentation and managing customer accounts effectively.
Highest-signal resume keywords
Electronic And Electromechanical SystemsTroubleshooting And Repairing Complex EquipmentEquipment Testing And CalibrationCustomer Service OrientationSalesforce Or Comparable CRM/ERP
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingEquipment TestingCalibrationDiagnostic EquipmentPC-Based SystemsImaging SystemsNetwork ConnectivityMechanical Problem SolvingTechnical DocumentationPreventative Maintenance
Soft Skills
Interpersonal SkillsCommunication SkillsCustomer Service SkillsFlexibilityManual Dexterity
Tools & Technologies
SalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointEmail
Industry Keywords
Medical EquipmentHealthcare TechnologyField ServiceTechnical SupportClinical Customers
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies
- Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, wireless networking, and imaging-related issues
- Serve as a primary technical and service contact for assigned customer accounts
- Diagnose equipment and system failures and implement cost-conscious repairs to minimize customer downtime
- Provide technical support and phone/remote assistance to customers and fellow Field Service Engineers
- Perform equipment testing, verification, checkout, and calibration
- Manage and replenish spare-parts inventories for assigned customers
- Ensure serviced equipment meets manufacturer specifications, technical requirements, and safety guidelines
- Maintain detailed service, troubleshooting, corrective-action, parts, and technical documentation
- Prepare reports supporting analysis of equipment failures, recurring issues, and serviceability trends
- Document customer and service activity through Salesforce, email, expense reports, and other company systems
- Complete required technical and professional training
- Travel to customer locations and provide support during standard and non-standard working hours
Requirements
What you’ll need- Significant professional experience working with electronic and electromechanical systems
- Experience using testing and diagnostic equipment for verification, checkout, and calibration of electronic equipment
- Strong technical knowledge of computers and PC-based systems
- Demonstrated ability to troubleshoot electronic, mechanical, hardware, software, and system-related failures
- Ability to independently diagnose and resolve moderately complex mechanical problems
- Ability to identify and repair routine software and network issues
- Strong computer troubleshooting and debugging skills
- Ability to identify and resolve basic imaging system defects
- Strong customer-service orientation with excellent interpersonal and communication skills
- Strong written and verbal communication skills in English
- Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications
- Ability to complete required technical training and maintain proficiency with assigned equipment
- Ability to lift up to 75 pounds and stand for extended periods
- Manual dexterity and ability to work effectively with small components and objects
- Ability and willingness to travel domestically and internationally, including for extended periods when required
- Flexibility to work standard and non-standard hours based on customer and service requirements
- Previous field service experience within medical devices, medical equipment, healthcare technology, imaging, or another complex technical equipment environment (preferred)
- Experience troubleshooting and repairing complex electronic and electromechanical equipment (preferred)
- Experience working with medical imaging systems or related healthcare equipment (preferred)
- Experience diagnosing software, PC, and network connectivity issues associated with technical equipment (preferred)
- Experience with equipment testing, verification, calibration, and preventative maintenance (preferred)
- Experience working directly with hospitals, healthcare facilities, or other clinical customers (preferred)
- Experience managing assigned customer accounts or serving as a primary technical contact for customers (preferred)
- Experience with Salesforce or a comparable CRM/ERP platform (preferred)
Benefits
Comp & perks- Company-sponsored benefits package
- Opportunities for technical training and continued professional development
- Opportunity to work directly with complex medical technology and healthcare customers
- Professional growth opportunities within a growing medical technology service organization