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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network management and performance improvement within the collision repair industry, leveraging strong analytical and communication skills to build relationships and drive operational excellence.
Highest-signal resume keywords
Network ManagementCollision Repair ProcessesBusiness Relationship ManagementPerformance AnalyticsOEM Certification Requirements
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vendor ManagementPerformance MetricsBusiness AnalyticsEstimation PlatformsCompliance Monitoring
Soft Skills
Analytical SkillsCommunication SkillsProblem-Solving SkillsRelationship BuildingNegotiation Skills
Tools & Technologies
Performance DashboardsBusiness Intelligence Tools
Certifications & Qualifications
Bachelor’s Degree in BusinessBachelor’s Degree in Automotive Management
Industry Keywords
Collision Repair IndustryInsurance CarrierThird-Party AdministratorNetwork PerformanceOperational Performance
About the role
Key responsibilities & impact- Recruit, evaluate, onboard, and contract qualified collision repair facilities
- Identify and remove facilities that fail to meet performance or compliance standards
- Maintain appropriate geographic distribution of repair facilities
- Conduct regular business reviews with network partners
- Monitor repair quality, cycle time, customer satisfaction, supplement frequency, communication, and assignment acceptance
- Establish performance expectations and corrective action plans for underperforming facilities
- Place facilities on performance improvement plans and monitor progress
- Recognize and reward high-performing facilities through increased assignment opportunities and strategic partnerships
- Analyze network data and trends to improve overall network performance
- Ensure network facilities maintain required insurance coverage, business licenses, certifications, and OEM qualifications
- Verify facilities have the equipment, technology, and capabilities to repair vehicles safely and properly
- Monitor compliance with company standards and contractual obligations
- Coordinate audits and documentation reviews
- Build relationships with multi-shop operators and strategic network partners
- Serve as the primary contact for escalated partner issues and operational concerns
- Collaborate with partner leadership to improve operational performance
- Represent Solvd at industry meetings, conferences, and partner events
- Collaborate with Operations, Client Success, Sales, Product, and Customer Support teams
- Provide network expertise during client implementations and market expansions
- Support initiatives to increase network capacity, quality, and efficiency
- Communicate market intelligence and partner feedback to internal stakeholders
Requirements
What you’ll need- Bachelor’s degree in Business, Automotive Management, or a related field, or equivalent industry experience required
- 5+ years of experience in network/vendor management required
- Experience managing collision repair networks for an insurance carrier, third-party administrator, or technology provider preferred
- Strong understanding of collision repair processes, estimating platforms, repair standards, and OEM certification requirements preferred
- Demonstrated experience managing business relationships and negotiating with external partners
- Strong analytical, communication, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to travel regularly to visit network partners and attend industry events
- Knowledge of collision industry performance metrics and KPIs preferred
- Experience with performance dashboards and business analytics preferred
- Existing relationships within the collision repair industry preferred
Benefits
Comp & perks- Comprehensive benefits, including health, dental, vision insurance, and more
- 401(k) plan options
- Paid time off, sick time, and paid holidays
- Opportunity to grow with a dynamic, innovative team in a startup-like culture
