Solvd US

Manager

• Recruit, evaluate, onboard, and contract qualified collision repair facilities
• Identify and remove facilities that fail to meet performance or compliance standards
• Maintain appropriate geographic distribution of repair facilities
• Conduct regular business reviews with network partners
• Monitor repair quality, cycle time, customer satisfaction, supplement frequency, communication, and assignment acceptance
• Establish performance expectations and corrective action plans for underperforming facilities
• Place facilities on performance improvement plans and monitor progress
• Recognize and reward high-performing facilities through increased assignment opportunities and strategic partnerships
• Analyze network data and trends to improve overall network performance
• Ensure network facilities maintain required insurance coverage, business licenses, certifications, and OEM qualifications
• Verify facilities have the equipment, technology, and capabilities to repair vehicles safely and properly
• Monitor compliance with company standards and contractual obligations
• Coordinate audits and documentation reviews
• Build relationships with multi-shop operators and strategic network partners
• Serve as the primary contact for escalated partner issues and operational concerns
• Collaborate with partner leadership to improve operational performance
• Represent Solvd at industry meetings, conferences, and partner events
• Collaborate with Operations, Client Success, Sales, Product, and Customer Support teams
• Provide network expertise during client implementations and market expansions
• Support initiatives to increase network capacity, quality, and efficiency
• Communicate market intelligence and partner feedback to internal stakeholders

Repair Vendor Manager