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Technical Support Specialist
Solvo Global. Provide technical support via phone, chat, email, and web .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support for SaaS products, utilizing SQL and HTML for configurations and validations. Strong analytical and problem-solving skills are essential for diagnosing and resolving technical issues while ensuring excellent customer service.
Highest-signal resume keywords
Technical Support ExperienceSaaS Product SupportSQL ProficiencyHTML KnowledgeTicket Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingRoot Cause AnalysisSQLHTMLTicket ManagementDocumentationAnalytical SkillsProblem-Solving
Soft Skills
Excellent CommunicationCustomer Service Skills
Tools & Technologies
HubSpotZendeskServiceNowSalesforce
Industry Keywords
Service DeskCustomer SupportGovernment EntitiesMunicipal Entities
Tech Stack
Tools & technologiesServiceNowSQL
About the role
Key responsibilities & impact- Provide technical support via phone, chat, email, and web
- Manage and document tickets and incidents within support platforms
- Investigate, diagnose, and resolve technical issues
- Perform troubleshooting and root cause analysis
- Maintain up-to-date records and track the status of cases
- Assist with configurations and validations using SQL and HTML
- Collaborate with Product and Engineering teams to resolve incidents
- Participate in training sessions regarding internal technologies
- Ensure an excellent customer experience across communication channels
Requirements
What you’ll need- At least 1 year of experience in technical support, Service Desk, or customer support roles
- Experience providing support for SaaS products
- Proficiency with tools such as HubSpot, Zendesk, ServiceNow, Salesforce, or similar platforms
- Knowledge of SQL and databases
- Knowledge of HTML
- Experience in ticket management and documentation
- Strong analytical skills and a problem-solving mindset
- Advanced English proficiency
- Excellent communication and customer service skills
- University degree or equivalent professional experience (preferred qualification)
- Experience working with government or municipal entities (preferred qualification)
- Must work Monday to Friday, 8:30 AM–5:00 PM ET
Benefits
Comp & perks- Contrato a término indefinido
- Tiempo completo
- 100% Remote work arrangement
- Advanced English (C1 level)
- Global team environment