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Trilingual Customer Service Representative – English, French, Spanish
Solvo Global. Respond to customer inquiries via chat in a professional, timely, and customer-focused manner .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in managing customer inquiries and maintaining service quality in a remote environment.
Highest-signal resume keywords
Customer Service ExperienceEnglish Proficiency C1French Proficiency C1CRM FamiliarityLive Chat Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportOrder Status ManagementTroubleshootingDocumentationAttention to Detail
Soft Skills
Written CommunicationInterpersonal SkillsEmpathyProfessionalismProblem-Solving
Tools & Technologies
Customer Service ToolsInternal SystemsDatabases
Certifications & Qualifications
Bachillerato / Educación Media
Industry Keywords
Chat SupportCall CenterFast-Paced EnvironmentService QualityPerformance Metrics
About the role
Key responsibilities & impact- Respond to customer inquiries via chat in a professional, timely, and customer-focused manner
- Assist customers with product purchases, order status requests, service inquiries, and general support needs
- Troubleshoot customer issues and provide accurate solutions while ensuring customer satisfaction
- Maintain a high level of service quality in all customer interactions
- Stay updated on products, policies, procedures, and industry trends
- Collaborate with Quality Analysts, Trainers, Team Leads, and Managers to meet performance goals and continuously improve skills
- Follow communication guidelines and utilize approved chat templates
- Accurately document customer interactions in internal systems and databases
- Adhere to schedules, productivity expectations, and performance metrics
- Maintain professionalism, empathy, and courtesy during customer interactions
Requirements
What you’ll need- English proficiency: C1 or higher
- French proficiency: C1 or higher
- Previous experience in customer service, customer support, call center, chat support, or a similar customer-facing role
- Excellent written communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently in a remote environment
- Comfortable using multiple software platforms and customer service tools simultaneously
- Reliable internet connection and a suitable home office setup
- Full schedule availability required
- Familiarity with CRM or customer service management systems (preferred)
- Experience providing support through live chat (preferred)
- Previous experience working in a fast-paced customer service environment (preferred)
- Bachillerato / Educación Media
Benefits
Comp & perks- 100% remote position
- Opportunity to work with an international team
- Ongoing training and professional development
- Dynamic and customer-focused work environment