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Care Coordinator – Documentation Specialist
SonderMind. Download initial evaluation notes, clinical reviews, and treatment plans from external payer portals .
About the role
Key responsibilities & impact- Download initial evaluation notes, clinical reviews, and treatment plans from external payer portals
- Upload and attach documentation into the EHR system
- Monitor, audit, and follow up on outstanding clinical documentation across assigned provider caseloads
- Serve as the point of contact for clinicians regarding documentation procedures, templates, chart addendums, and clinical review workflows
- Provide guidance via email and internal messaging
- Maintain real-time documentation status logs and addendum tracking sheets
- Uphold data integrity and HIPAA compliance
- Support new provider onboarding by guiding clinicians through documentation expectations, EHR workflows, and compliance milestones
- Coordinate documentation exchanges between clinicians and insurance liaisons
- Resolve chart discrepancies and fulfill audit requests
- Track charting bottlenecks and non-compliance trends
- Provide actionable feedback to operations leadership
- Manage a standard caseload of 25–30 assigned clinicians
- Meet daily turnaround targets and support initial chart audits for new provider cohorts
- Identify documentation gaps before billing or audit escalation
- Assist teammates during peak volume or coverage transitions
- Handle other responsibilities and ad-hoc projects based on business needs
Requirements
What you’ll need- 1–2+ years of administrative, care coordination, or operational experience in a healthcare or behavioral health setting
- Strong working knowledge of clinical documentation standards and medical records management
- Strict adherence to HIPAA regulations (preferred)
- Proficiency navigating Electronic Health Record (EHR) platforms and administrative tracking systems
- Experience with Google Workspace, Microsoft Excel, and web-based portals
- Excellent written and verbal communication skills
- High attention to detail and ability to prioritize a high daily volume of tasks
- Ability to manage competing deadlines and maintain focus in a fully remote environment
- Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot, or other industry-standard AI productivity tools
- Must be a current resident and authorized to work for any employer in the U.S.
- Must be able to work Monday-Friday, 9:00am-5:30pm PST or equivalent listed U.S. time zones
Benefits
Comp & perks- A generous PTO policy, with a minimum of three weeks off per year
- A holiday schedule that follows standard U.S. holidays
- Free therapy coverage benefits (must be enrolled in a qualifying medical plan to participate)
- Competitive Medical, Dental, and Vision coverage
- HSA with $1,100 company contribution
- FSA options
- Employer-paid short-term disability, long-term disability, life & AD&D
- Coverage of the salary difference for up to seven weeks of short-term disability leave after the required waiting period
- Eight weeks of paid Parental Leave; 8–16 weeks if also qualifying for STD
- 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
- Annual company gathering
- Company shutdown between Christmas and New Year’s
- Supplemental life insurance
- Pet insurance
- Commuter benefits
- Full benefits