SonderMind

Care Coordinator

• Download initial evaluation notes, clinical reviews, and treatment plans from external payer portals
• Upload and attach documentation into the EHR system
• Monitor, audit, and follow up on outstanding clinical documentation across assigned provider caseloads
• Serve as the point of contact for clinicians regarding documentation procedures, templates, chart addendums, and clinical review workflows
• Provide guidance via email and internal messaging
• Maintain real-time documentation status logs and addendum tracking sheets
• Uphold data integrity and HIPAA compliance
• Support new provider onboarding by guiding clinicians through documentation expectations, EHR workflows, and compliance milestones
• Coordinate documentation exchanges between clinicians and insurance liaisons
• Resolve chart discrepancies and fulfill audit requests
• Track charting bottlenecks and non-compliance trends
• Provide actionable feedback to operations leadership
• Manage a standard caseload of 25–30 assigned clinicians
• Meet daily turnaround targets and support initial chart audits for new provider cohorts
• Identify documentation gaps before billing or audit escalation
• Assist teammates during peak volume or coverage transitions
• Handle other responsibilities and ad-hoc projects based on business needs

Care Coordinator – Documentation Specialist

Data Engineer

• Design, build, and maintain core data pipelines and infrastructure for analytics, experimentation, machine learning, AI fine-tuning, and agentic use cases
• Own data architecture decisions for ingestion, transformation, storage, and serving layers
• Establish and enforce data quality, observability, reliability, SLA, monitoring, alerting, and incident response standards
• Partner with analytics, data science, and product engineering teams to translate data needs into reusable models and pipelines
• Lead technical initiatives and data engineering best practices, including code quality, testing, documentation, and data contracts
• Ensure compliance with privacy, security, and regulatory requirements for sensitive mental health and healthcare data
• Mentor and support data engineers through technical guidance and design feedback
• Support evolving platform needs and ad-hoc projects
• Take ownership of critical pipelines or platform components and improve reliability and clarity
• Influence platform direction and raise engineering standards across the data organization

Care Coordinator – Documentation Specialist

Senior Staff Data Engineer