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About the role
Key responsibilities & impact- Assist Outside Sales Representatives with quotes and orders while ensuring customer satisfaction
- Provide high-level customer service and timely follow-up
- Use the internet, customer catalogs, and websites to source new suppliers and products
- Review open orders for potential supply chain issues
- Review inventory levels across branches and arrange product transfers or communicate product needs to purchasing
- Review and process incoming mobile orders, emails, phone calls, and text messages to create quotes and orders
- Provide customer-specific product solutions and recommendations
- Support marketing efforts such as trade shows, exhibits, and other events when necessary
- Communicate Echo divisions and broader capabilities to customers
- Submit expense records and documents promptly
- Inform the Warehouse Manager about inventory discrepancies, unusually large orders, and customer special requirements
- Work with suppliers to submit, track, and return tool repairs
- Occasionally assist with purchasing products through various suppliers
- Assist storefront counter staff with fastener questions and orders
- Work Monday through Friday, 8:00 a.m. to 5:00 p.m.
Requirements
What you’ll need- Bright, energetic professional with outstanding communication and interpersonal skills
- Strong computer skills and experience working with Microsoft Word, Excel, Outlook, and CRM/database systems
- Strong listening and interpersonal skills
- Excellent verbal and written communication skills
- Superior time-management and organization skills
- Ability to work independently with minimal supervision
- Must occasionally lift, carry, or move up to 50 lbs.
- Minimum of 2–3 years of B2B sales experience with related products preferred but not required
- Experience in manufacturing, industrial, or construction environments is a plus
- High School Diploma or Equivalent
- Sales, Manufacturing, Supply Chain Management, Business, Marketing, or Industrial Distribution experience preferred
Benefits
Comp & perks- Medical, dental, and vision insurance
- Employer-paid short-term and long-term disability insurance
- Employer-paid life insurance
- Paid time off
- Paid holidays
- 401K match
- Profit sharing
- Tuition reimbursement
- Employee development
- Annual Safety Shoe Reimbursement
- Employee discount on products
- Access to a variety of trainings for personal development
- Regular associate training
- Opportunities for promotion from within