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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and sales support within the Communications & Technology sector, with a strong focus on order management, product knowledge, and relationship-building. Proficient in utilizing Microsoft Office applications and collaborating with cross-functional teams to drive business growth and customer satisfaction.
Highest-signal resume keywords
Inside Sales ExperienceOrder ManagementCustomer Relationship ManagementTechnical Documentation KnowledgeInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quotations PreparationPricing AccuracySolution-Based SalesProduct Specifications KnowledgeOrder Fulfillment Processes
Soft Skills
Strong Communication SkillsRelationship-BuildingProblem-Solving SkillsEffective Time ManagementAttention to Detail
Tools & Technologies
Microsoft OfficeERP SystemsCRM SystemsInventory Management SystemsOrder Processing Systems
Certifications & Qualifications
Associate Degree in BusinessTelecommunicationsTechnology
Industry Keywords
TelecommunicationsBroadbandFiber OpticNetworkingSecurityWirelessData CenterTechnology Infrastructure
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as the primary point of contact for customers seeking Communications & Technology products and solutions
- Respond to customer and sales team inquiries regarding product applications, availability, pricing, and technical information
- Build and maintain strong customer relationships through phone, email, and in-person interactions
- Prepare quotations, estimates, and proposals for standard and specialized products
- Process customer orders and manage them through fulfillment and delivery
- Identify opportunities to introduce new products, services, and solutions
- Partner with outside sales representatives to support customer projects and business growth
- Develop and maintain a strong understanding of Communications & Technology products and services
- Work closely with vendors to obtain product information, expedite orders, and track deliveries
- Collaborate with purchasing and pricing teams to manage inventory, product data, and pricing accuracy
- Help resolve customer concerns related to products, orders, and billing
- Support branch operations through shipping, receiving, inventory counts, and other operational activities as needed
Requirements
What you’ll need- 2+ years in inside sales, customer service, telecommunications, technology, distribution, or a related industry
- Proven success supporting customers through quotations, pricing, order management, and solution-based sales
- Knowledge of customer service, sales support, inventory management, and order fulfillment processes
- Working knowledge of product specifications, technical documentation, and manufacturer resources
- Strong communication, relationship-building, and problem-solving skills
- Effective time management with the ability to balance multiple priorities while maintaining accuracy and attention to detail
- Proficiency with Microsoft Office applications, including Excel, Word, Teams, and PowerPoint
- Strong analytical skills with the capacity to evaluate both business and technical information
- Demonstrated collaboration with customers, suppliers, and cross-functional teams
- Associate degree in Business, Telecommunications, Technology, or a related field, or an equivalent combination of education and experience (preferred)
- Background supporting communications, broadband, fiber optic, low-voltage, networking, security, wireless, data center, or other technology infrastructure solutions (preferred)
- Familiarity with ERP, CRM, inventory management, or order processing systems (preferred)
- Knowledge of supplier relationships, sourcing strategies, and project-based customer support (preferred)
Benefits
Comp & perks- 401K Plan
- Competitive Medical Plans (medical, dental, and vision)
- Paid Time Off
- Paid Company Holidays
- Floating Holiday
- On Demand Pay
- Flexible Spending Accounts (Health and Dependent Care)
- Employee Assistance Program
- Tuition Reimbursement
- Employee Discounts
- Long-term and Short-term Disability
- Life Insurance