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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in inventory management and material handling, with a strong focus on customer service and operational efficiency. Proficient in utilizing inventory systems and reporting tools to maintain accuracy and optimize processes.
Highest-signal resume keywords
Inventory ManagementCustomer ServiceMaterial HandlingERP SystemsLean Continuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory PracticesCycle CountingReplenishmentStockingAuditingDiscrepancy ResolutionKittingVendor Managed InventoryConsignment ProgramsMaterial Optimization
Soft Skills
CommunicationOrganizationTime ManagementIndependenceMulti-Priority Management
Tools & Technologies
Microsoft OfficeERP SystemsHandheld ScannersInventory ApplicationsCustomer PortalsReporting Tools
Certifications & Qualifications
Valid Driver License
Industry Keywords
Warehouse OperationsDistributionConstruction SupportManufacturingElectrical DistributionIndustrial SupplyMROProject-Based Environments
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Support the daily execution and performance of Crawford's customer-facing material management programs.
- Serve as a primary day-to-day contact for assigned customer locations and material programs.
- Build relationships with customer personnel, project teams, maintenance teams, purchasing contacts, and Crawford partners.
- Respond to inventory questions, service requests, material needs, and operational issues.
- Identify opportunities to improve material availability, productivity, visibility, and customer experience.
- Maintain inventory accuracy through cycle counting, auditing, replenishment, transaction discipline, and discrepancy resolution.
- Monitor inventory levels and complete replenishment activities based on customer demand and service requirements.
- Identify stockouts, excess inventory, slow-moving items, and inaccurate records, and coordinate corrective action.
- Support min/max reviews, item rationalization, inventory optimization, and continuous improvement activities.
- Support onsite inventory, storeroom, consignment, and other material management programs.
- Receive, inspect, stock, label, organize, issue, stage, kit, and process returns.
- Maintain clean, safe, organized, and efficient customer and Crawford-managed inventory areas.
- Coordinate material deliveries, job site requests, staging activities, and customer service requirements.
- Use inventory systems, handheld scanners, mobile devices, customer portals, dashboards, and reporting tools.
- Maintain inventory records, replenishment data, service documentation, and program files.
- Support KPI reporting and customer scorecards for inventory accuracy, fill rate, stockouts, productivity, and service performance.
- Escalate recurring issues, risks, and improvement opportunities to the Material Solutions Manager and appropriate partners.
- Follow Crawford and customer safety requirements, standard operating procedures, and PPE expectations.
- Partner with Branch Operations, Customer Service, Sales, Supply Chain, and Digital Solutions to resolve issues and improve execution.
- Participate in site reviews, training, audits, program launches, and process improvement activities.
Requirements
What you’ll need- High school diploma or equivalent.
- Two or more years of experience in inventory management, warehouse operations, customer service, material handling, distribution, construction support, manufacturing, or related field.
- Strong customer service, communication, organization, and time-management skills.
- Ability to work independently, manage multiple priorities, and respond effectively in a field-based environment.
- Working knowledge of inventory practices, material handling, receiving, stocking, and replenishment.
- Basic proficiency with Microsoft Office and the ability to learn ERP, inventory, scanning, reporting, and customer technology platforms.
- Valid driver license and ability to meet applicable company travel requirements.
- Experience supporting Vendor Managed Inventory, consignment, storeroom, onsite inventory, kitting, or replenishment programs preferred.
- Experience in electrical distribution, industrial supply, manufacturing, MRO, construction, or project-based environments preferred.
- Experience with ERP systems, handheld scanners, inventory applications, reporting tools, or customer portals preferred.
- Lean, continuous improvement, safety, or inventory management training preferred.
Benefits
Comp & perks- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
- Military-friendly company
- Employee resource groups (ERGs)