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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong account management capabilities by building long-term customer relationships, analyzing sales performance metrics, and leveraging product knowledge to drive revenue growth. Proficient in utilizing CRM and ERP systems to enhance customer service and operational efficiency.
Highest-signal resume keywords
Account ManagementSales Performance AnalysisCustomer Relationship ManagementMicrosoft OfficeERP Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales AdministrationData AnalysisTechnical Knowledge of MerchandiseResearch SkillsPresentation Skills
Soft Skills
Multi-taskingPrioritizationCuriosity and Drive to LearnCommunication Skills
Tools & Technologies
CRM Systems
Industry Keywords
Customer ServiceKey AccountsVendor RelationshipsSales ObjectivesEmergency Response
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage key accounts portfolio by establishing strong, long-term customer relationships, analyzing customer-specific situations and data, and leveraging product knowledge to generate solutions
- Achieve assigned strategic account objectives, including growth of revenue and margin
- Monitor and assess sales performance metrics on assigned accounts
- Communicate regularly and proactively with major customers and account managers to solicit orders, respond to questions, convey Irby capabilities, and determine competitive price levels
- Act as liaison between key customers and internal stakeholders, including branch and District management, internal specialist teams, and outside salesforce
- Exercise judgment within Irby practices and procedures to suggest solutions and innovative ideas to meet customer needs and resolve challenges
- Establish relationships with key vendors and purchasing teams to aid in securing materials
- Acquire, use, and continuously develop technical knowledge of general and specialty merchandise items to assist customers and company personnel
- Field calls, research on customers’ behalf, provide solutions, and schedule deliveries
Requirements
What you’ll need- Knowledge and experience in sales and/or sales administration
- Strong computer skills including Microsoft Office, ERP systems, CRM systems
- Proven ability to research, analyze and critically review information
- Ability to multi-task, prioritize, and work efficiently
- Curious nature with the drive to learn, develop, and continuously grow
- Ability to successfully present information and respond to questions from groups of managers, clients, customers, and the public
- Availability and willingness to work on-site during emergencies, including severe storms or power outages, outside of regular business hours
- Professional sales/customer service experience (2+ years) preferred
- Bachelor’s degree preferred
Benefits
Comp & perks- 401K Plan
- Competitive Medical Plans (medical, dental, and vision)
- Paid Time Off
- Paid Company Holidays
- Floating Holiday
- On Demand Pay
- Flexible Spending Accounts (Health and Dependent Care)
- Employee Assistance Program
- Tuition Reimbursement
- Employee Discounts
- Long-term and Short-term Disability
- Life Insurance
