Regional Manager, Franchise Operations – Revenue Development

Sonesta Hotels

. Foster brand equity, best-in-class operations, and net unit growth for assigned hotels .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in multi-unit hotel operations and revenue generation, with a strong focus on brand equity, guest satisfaction, and performance improvement. Proficient in conducting market assessments and delivering consultative reviews to drive business growth and enhance franchisee relationships.

Highest-signal resume keywords

Multi-Unit Hotel OperationsRevenue Generation LeadershipBusiness Intelligence AnalysisInterpersonal Communication SkillsProperty Improvement Plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Performance AnalysisQuality Assurance EvaluationsMarket AssessmentsSales Lead DevelopmentConsultative Reviews

Soft Skills

Excellent Communication SkillsHighly OrganizedSelf-StarterAbility to InfluenceMotivating Stakeholders

Tools & Technologies

MS ExcelMS WordMS PowerPointCRM Account Management SystemsElectronic Scheduling Systems

Industry Keywords

Brand EquityGuest SatisfactionFranchise ServicesHotel OperationsRevenue Performance

About the role

Key responsibilities & impact

Foster brand equity, best-in-class operations, and net unit growth for assigned hotels
Consult and support hotels on revenue performance, guest satisfaction, and brand program and standards execution
Develop hotel owner and operator relationships as the primary face of the brand
Create visible brand value and partner with hotel sales teams to deliver booked business and qualified sales leads
Conduct on-property business performance consultative visits, typically twice per year
Analyze, develop, and deliver Business Performance 360 consultative reviews and improvement recommendations
Conduct property Quality Assurance evaluations
Review and update Property Improvement Plans
Conduct monthly courtesy calls to each hotel
Deliver training on-property, at in-region Townhalls, and Brand Conferences
Monitor and follow up on hotel action items including PIP, RFPs, and other time-sensitive obligations
Conduct hotel market assessments and identify sales opportunities
Make in-market sales calls to develop booked and qualified sales lead opportunities
Partner with the regional Franchise Services Manager on hotel performance and escalated support issues
Advocate for franchisee needs while improving brand tools, resources, strategies, and programs
Resolve escalated owner/operator feedback regarding brand performance, satisfaction, and license agreement provisions
Prospect and submit leads with the Regional Development Director to support brand growth and development

Requirements

What you’ll need

Bachelor’s degree or relevant experience in lieu of degree
4+ years professional multi-unit hotel operations and revenue generation leadership
Ability to adapt to different business learning levels and styles
Excellent interpersonal, written, and oral communication skills
Proficiency in MS Excel, Word, PowerPoint, electronic scheduling and e-mail systems, business intelligence analysis tools, and CRM account management systems
Highly organized, self-starter, and able to prioritize work and meet deadlines
Ability to multi-task across different disciplines and time zones
Up to 90% travel
Ability to influence without control and motivate stakeholders
Proven track record of driving change

Benefits

Comp & perks

Medical, Dental & Vision Insurance
Health Savings Account (HSA) with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation & Sick Time
Paid Parental Leave
Company-Paid Life Insurance
Company-Paid Short-Term & Long-Term Disability
Hospital Indemnity, Critical Illness & Accident Insurance
Educational Assistance
Sonesta Hotel Discounts
Additional Perks & Employee Discounts