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Songtradr

Junior IT Support Specialist

Songtradr

. Act as the first point of contact for IT support requests via HaloITSM .

Posted 10/16/2026full-timeAmsterdam • NetherlandsJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in IT support, including troubleshooting hardware and software issues, managing user permissions, and maintaining device security. Familiar with collaboration tools and SaaS technologies, with a strong customer service orientation and effective communication skills.

Highest-signal resume keywords
IT Support ExperienceCustomer Service MindsetDevice ManagementGoogle WorkspaceMicrosoft 365

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingHardware SupportSoftware InstallationNetwork Issue ResolutionUser Permission AdministrationDevice ConfigurationAsset Inventory ManagementBasic ScriptingAutomationIdentity Management Concepts
Soft Skills
Professional CommunicationOrganizational SkillsAttention to DetailProactive LearningAdaptability
Tools & Technologies
HaloITSMMacOSWindowsCollaboration ToolsMeeting Room TechnologyEndpoint SecuritySSOMFA
Certifications & Qualifications
CompTIA A+Google WorkspaceMicrosoft Fundamentals
Industry Keywords
IT SupportHelpdeskSaaSISO 27001SOC 2

Tech Stack

Tools & technologies
MacOS

About the role

Key responsibilities & impact
  • Act as the first point of contact for IT support requests via HaloITSM
  • Provide timely, professional support for hardware, software, and access-related issues
  • Troubleshoot and resolve desktop, laptop, peripheral, and basic networking issues
  • Escalate incidents requiring higher-level investigation
  • Configure, deploy, and maintain laptops, desktops, and peripherals
  • Install and support authorized software and operating systems
  • Maintain device security and operational status through updates and patches
  • Support meeting room technology, phones, and collaboration tools
  • Assist with onboarding and offboarding, including device setup and account provisioning
  • Administer individual and group user permission changes under defined processes
  • Support user lifecycle activities with IT and People Operations
  • Execute approved access requests under supervision and documented procedures
  • Maintain accurate IT asset inventory, including laptops, peripherals, and licenses
  • Support device replacements, upgrades, and returns
  • Follow documented IT procedures and support workflows
  • Create and maintain IT documentation and knowledge base articles
  • Identify recurring issues and suggest improvements to tools, processes, and documentation
  • Participate in IT projects such as system upgrades, office technology improvements, and tool rollouts
  • Assist senior team members with operational initiatives
  • Build experience with Google Workspace, Microsoft 365, identity and access management, SSO, MFA, device management, endpoint security, HaloITSM, ISO 27001, and SOC 2

Requirements

What you’ll need
  • Some exposure to IT support, helpdesk, or a customer-facing technical role, including internships, apprenticeships, study, or hands-on personal projects
  • Strong customer service mindset and clear, professional communication skills
  • Comfortable using macOS and Windows, and willing to learn to support both
  • Familiarity with SaaS-based tools and modern workplace technology
  • Ability to follow structured processes while adapting to new situations
  • Strong organizational skills and attention to detail
  • Proactive approach to learning and improving how things work
  • Working proficiency in English
  • Basic understanding of identity, access, or device management concepts is nice to have
  • Relevant certification or coursework such as CompTIA A+, Google Workspace, or Microsoft Fundamentals is nice to have
  • Basic scripting or automation experience is nice to have

Benefits

Comp & perks
  • Career development opportunities
  • Structured onboarding and time set aside for learning
  • Hands-on technical learning and growth path toward systems administration or security
  • Financial package
  • International, collaborative work environment
  • Equal opportunities employer
  • Recruitment process adjustments available upon request