Songtradr

IT Support

• Act as the first point of contact for IT support requests via HaloITSM
• Provide timely, professional support for hardware, software, and access-related issues
• Troubleshoot and resolve desktop, laptop, peripheral, and basic networking issues
• Escalate incidents requiring higher-level investigation
• Configure, deploy, and maintain laptops, desktops, and peripherals
• Install and support authorized software and operating systems
• Maintain device security and operational status through updates and patches
• Support meeting room technology, phones, and collaboration tools
• Assist with onboarding and offboarding, including device setup and account provisioning
• Administer individual and group user permission changes under defined processes
• Support user lifecycle activities with IT and People Operations
• Execute approved access requests under supervision and documented procedures
• Maintain accurate IT asset inventory, including laptops, peripherals, and licenses
• Support device replacements, upgrades, and returns
• Follow documented IT procedures and support workflows
• Create and maintain IT documentation and knowledge base articles
• Identify recurring issues and suggest improvements to tools, processes, and documentation
• Participate in IT projects such as system upgrades, office technology improvements, and tool rollouts
• Assist senior team members with operational initiatives
• Build experience with Google Workspace, Microsoft 365, identity and access management, SSO, MFA, device management, endpoint security, HaloITSM, ISO 27001, and SOC 2

Explore Junior IT Support Specialist at Songtradr. Review requirements and application details.