Customer Service Representative

Sonic Healthcare USA

. Provide patients, clients, and the laboratory team with exceptional service over the phone .

Posted 11/4/2026full-timeDallas • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional communication and typing proficiency while providing outstanding service in a call center environment. Maintains confidentiality and compliance with privacy standards when handling Protected Health Information.

Highest-signal resume keywords

Exceptional Communication SkillsTyping Proficiency (35 WPM)Call Center ExperienceLaboratory Training or ExperienceData Entry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing Claims ProcessingAccount AnalysisSpecimen CollectionSpecimen ProcessingData Entry

Soft Skills

Customer ServiceAbility to Thrive in Fast-Paced Environment

Certifications & Qualifications

High School DiplomaAssociate’s DegreeMedical Assistant Training

Industry Keywords

Protected Health Information (PHI)SafetyComplianceQuality Control

About the role

Key responsibilities & impact

Provide patients, clients, and the laboratory team with exceptional service over the phone
Work in a call center environment
Process billing claims, analyze accounts, and help callers understand their charges
Champion safety, compliance, and quality control
Access Protected Health Information only when required to fulfill job duties

Requirements

What you’ll need

High School Diploma or equivalent
1 year of experience working in a call center or in the laboratory
Exceptional communication skills
Top notch typing proficiency (at least 35wpm), including 10-key
Ability to thrive in a fast-paced environment
Associate’s Degree or Medical Assistant training (bonus)
2+ years of laboratory training or experience in specimen collection and processing (bonus)
Data entry experience in a production environment (bonus)
Maintain strict confidentiality and abide by applicable privacy and security standards when accessing PHI

Benefits

Comp & perks

Appreciation for your work
A feeling of satisfaction that you’ve helped people
Opportunity to grow in your profession
Free lab services for you and your dependents
Work-life balance, including Paid Time Off and Paid Holidays
Competitive benefits including medical, dental, and vision insurance
Help saving for retirement, with a 401(k) plus a company match
A sense of belonging – we’re a community!