Client Care Coordinator – Clinical Administration

Sonova Group

. Manage the appointment schedule for audiologists, including setting and rescheduling client appointments .

Posted 11/11/2026full-timeWollongong • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and administrative skills, effectively managing appointment schedules and client interactions while maintaining accurate records. Proficient in communication, organization, and basic troubleshooting of hearing devices.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingOrganizational SkillsCommunication SkillsBasic Troubleshooting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment ManagementClient Record UpdatingBilling AccuracyBasic Hearing Aid MaintenanceAdministrative Services

Soft Skills

Active ListeningResilienceSelf-MotivationTeam CollaborationTime Management

Tools & Technologies

Computer Skills

Industry Keywords

Hearing DevicesClient EnquiriesClinic Administration

About the role

Key responsibilities & impact

Manage the appointment schedule for audiologists, including setting and rescheduling client appointments
Greet clients at the clinic and update client records
Answer clinic phone calls and emails
Assist with client and doctor enquiries
Accurately bill appointments
Provide basic troubleshooting and servicing for hearing devices
Perform other general office duties
Serve as the first point of contact and create a welcoming clinic experience
Keep day-to-day administration running smoothly and help clients manage their hearing health

Requirements

What you’ll need

Prior experience in face-to-face customer service and administration
Great communication and active listening skills
Resilience, self-motivation and lots of energy
Excellent organisational and time management skills
Ability to work autonomously and effectively within a team environment
Demonstrated judgement and advanced skills in the delivery of administrative services
Excellent computer skills
An interest in learning about features and basic repair/maintenance of hearing aids

Benefits

Comp & perks

Salary packaging options
Paid parental leave
Paid Birthday leave
Generous employee discounts on Sonova Products for yourself and your family
Ongoing training and support to help you grow and excel in your career
Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
Online Wellbeing Centre & Employee Assistance Program (EAP)
Access to the LinkedIn Learning Platform
A values driven and people-centered culture
Opportunity to grow and develop in your role and beyond
A genuinely rewarding role with purpose and meaning
Competitive remuneration package