Sonova Group

Analyst

• Process contract requests submitted by the field sales team
• Prepare standard agreements, amendments, extensions, consignment documentation and loan equipment agreements
• Review requests and supporting documentation for accuracy and completeness
• Coordinate contract redlines with Contract Directors and internal stakeholders
• Route agreements for approval and signature and monitor execution status
• Maintain contract files, approval records, correspondence and executed agreements
• Update SAP, Salesforce and other business systems with contract, pricing and account details
• Support pricing override processes related to implant sales
• Monitor contract expirations and notify stakeholders about renewals or required actions
• Generate contract, pricing, rebate and sales activity reports
• Assist with consignment and loan equipment audits
• Respond to internal questions about contract status and processes
• Identify discrepancies and escalate missing information or nonstandard requests
• Support continuous-improvement initiatives related to contract administration and workflows
• Perform other duties as assigned

Contract Analyst

QA Engineer

• Support the review, approval routing, formatting and revision control of quality system documents
• Maintain records in the electronic Quality Management System (eQMS) and help ensure documentation follows internal procedures and Good Documentation Practices
• Support updates to Manufacturing Engineering quality documentation and the ME QA Confluence workspace
• Assist with the initiation, tracking and documentation of non-conformances
• Collect data for root cause investigations and support corrective and preventive action (CAPA) tracking, records and effectiveness checks
• Help compile quality metrics, identify trends and support continuous improvement initiatives
• Assist with quality activities related to Manufacturing Engineering projects, including design transfer
• Collaborate with Manufacturing Engineering, Operations, Quality and Regulatory Affairs teams, and communicate project updates

Manufacturing Engineering QA Co-op

Director

• Direct and lead the Regional Manager, Hearing Care, Hearing Care Professionals and support staff in the designated region
• Lead and inspire the sales team to achieve KPIs including revenue targets, ASP, Gross Margin, LCM, Help Rate and Same Day Help
• Manage, coach and develop Hearing Care Professionals and support employees, including selection, hiring, development and performance management
• Manage and support change management initiatives
• Motivate the team to embrace AudioNova policies and procedures
• Ensure a customer-centered approach using the MEET customer journey and services
• Ensure compliance with HIPAA, licensing, state-mandated CEUs and billing requirements
• Ensure adherence to customer and sales processes and audiological requirements
• Collaborate on talent management initiatives, including development, appraisal, succession planning and performance management
• Lead strategies to improve regional engagement
• Monitor industry trends and developments
• Collaborate with Real Estate, Facilities & Branding on openings, closures, renovations, refreshes and capital projects
• Transition and integrate new clinics and employees through acquisitions or greenfield development
• Foster a culture aligned with AudioNova values and vision
• Support the Senior Director, Sales with strategic projects
• Ensure compliance with local, state and federal laws and AudioNova brand standards
• Perform other assigned duties and responsibilities

Regional Director

• Direct and lead the Regional Manager, Hearing Care, Hearing Care Professionals, and support staff in a designated region
• Lead and inspire the sales team to achieve revenue targets, ASP, Gross Margin, LCM, Help Rate, and Same Day Help KPIs
• Manage, coach, and develop Hearing Care Professionals and support employees, including selection, hiring, development, and performance management
• Manage and support change management initiatives
• Motivate the team to embrace AudioNova policies and procedures
• Ensure a customer-centered approach through the MEET customer journey and services
• Ensure compliance with HIPAA, licensing, state-mandated CEUs, billing requirements, and audiological requirements
• Execute talent management initiatives, including development, appraisal, succession planning, and performance management
• Lead strategies to improve regional engagement
• Maintain awareness of industry trends and developments
• Collaborate on portfolio management initiatives, including openings, closures, renovations, refreshes, and capital projects
• Transition and integrate new clinics and employees through acquisition or greenfield
• Foster a culture aligned with AudioNova’s values and vision
• Support the Senior Director, Sales with strategic projects
• Ensure compliance with local, state, and federal laws and AudioNova brand standards
• Perform other assigned duties and responsibilities

Contract Analyst

Manufacturing Engineering QA Co-op

Regional Director

Regional Director – Hearing Care