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Client Care Representative – Clinical Administration
Sonova Group. Welcome clients and manage their experience for optimal outcomes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client management and administrative support capabilities, with a focus on delivering exceptional client experiences and efficiently managing clinic operations. Proficient in communication, organization, and time management while being adaptable to various software applications.
Highest-signal resume keywords
Client Experience ManagementAdministrative SupportCommunication SkillsOrganizational SkillsIntermediate Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Active ListeningResilienceSelf-MotivationTeam CollaborationTime Management
Tools & Technologies
Clinic Management SoftwareEmail ApplicationsPayment Processing Systems
Industry Keywords
Customer ServiceAudiologyHearing AidsClinic Operations
About the role
Key responsibilities & impact- Welcome clients and manage their experience for optimal outcomes
- Schedule and confirm client appointments
- Provide administrative support to Audiologists/Audiometrists
- Efficiently manage day-to-day clinic operations, including opening and closing procedures
- Manage the clinic phone line and shared email inbox
- Bill clients correctly and take a range of payments
- Learn and competently use a range of software and applications
Requirements
What you’ll need- Prior experience in face to face customer service and/or administration role
- A passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience, self-motivation and lots of energy
- Excellent organisational and time management skills
- Ability to work autonomously and effectively within a team
- Focus on results and the best possible outcomes for both our clinic and our clients
- Intermediate computer skills
- An interest in learning about features and basic repair/maintenance of hearing aids
- Availability and willingness to travel between our Nedlands and Como clinic locations as part of a fixed weekly roster
Benefits
Comp & perks- Competitive remuneration package including base salary plus monthly performance bonuses
- Salary packaging options
- Uniform Allowance
- Paid Parental Leave
- Paid Birthday Leave
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- Opportunity to grow and develop in your role and beyond
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning