Customer Service Advisor, Fixed-Term Contract

Sonova Group

. Handle incoming calls and process emails from professional hearing care providers.

Posted 10/6/2026contractBron • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on relationship management, attention to detail, and effective communication. Proficient in managing customer inquiries and complaints while collaborating with team members and departments to ensure satisfaction.

Highest-signal resume keywords

Remote Customer Service ExperienceAttention To DetailStrong Written Communication SkillsProficiency With Computer ToolsKnowledge Of SAP

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order TrackingInvoicing ManagementCustomer Complaint ResolutionSales AdministrationCase Management

Soft Skills

Interpersonal SkillsAdaptabilityTeam SpiritSupportive Attitude

Tools & Technologies

SAPSalesforceDiabolocom

Certifications & Qualifications

Degree In SalesDegree In Administration

About the role

Key responsibilities & impact

Handle incoming calls and process emails from professional hearing care providers.
Manage customer relationships by phone and email, handling approximately 60 calls per day per person.
Enter and track orders.
Handle various customer complaints.
Manage invoicing in coordination with the Sales team.
Independently manage all cases in collaboration with colleagues and other departments to ensure customer satisfaction and maintain their trust.
Complete training on Sonova’s products and solutions and work as part of a 15-person team.

Requirements

What you’ll need

You have a degree or qualification in sales or administration (such as a BTS NRC or MUC), and/or at least three years of proven experience in remote customer service.
Your interpersonal skills and adaptability enable you to handle customer requests in accordance with established procedures.
You are recognized for your attention to detail, strong written communication skills, and confidence on the phone.
Proficiency with computer tools is essential for the role.
Knowledge of SAP, Salesforce, and Diabolocom is an advantage.
You have an excellent team spirit and a strong willingness to support others.

Benefits

Comp & perks

Friendly and welcoming work environment
A department recognized for operational excellence
Close management support
75% reimbursement of public transport costs
Works Council (CSE) benefits
Profit-sharing scheme
Meal vouchers
Remote working, subject to managerial approval