Customer Service Representative – Fixed-Term Contract

Sonova Group

. Handle telephone reception and email inquiries from professional hearing-aid specialists.

Posted 10/6/2026contractBron • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on relationship management, effective communication, and thorough order tracking. Proficient in utilizing computer tools and software to enhance customer satisfaction and support team collaboration.

Highest-signal resume keywords

Remote Customer Service ExperienceInterpersonal SkillsOrder ManagementProficiency in SAPProficiency in Salesforce

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order TrackingInvoicing ManagementCustomer Complaint ResolutionSales AdministrationCase File Management

Soft Skills

AdaptabilityStrong Writing SkillsTeam SpiritConfidence on the Phone

Tools & Technologies

SAPSalesforceDiabolocom

Certifications & Qualifications

BTS NRCBTS MUC

Industry Keywords

Customer Relationship ManagementTelephone ReceptionEmail InquiriesCustomer Satisfaction

About the role

Key responsibilities & impact

Handle telephone reception and email inquiries from professional hearing-aid specialists.
Manage customer relationships by phone and email, handling approximately 60 calls per person per day.
Enter and track orders.
Handle various customer complaints.
Manage invoicing in coordination with the Sales team.
Independently manage all case files in collaboration with colleagues and other departments.
Respond to customer needs to ensure complete satisfaction and maintain their trust.

Requirements

What you’ll need

You have a degree or qualification in sales or administration (such as a BTS NRC or MUC), and/or at least 3 years of proven experience in remote customer service.
Your interpersonal skills and adaptability enable you to handle customer requests in compliance with established procedures.
You are recognized for your thoroughness, strong writing skills, and confidence on the phone.
Proficiency with computer tools is essential for this role.
Knowledge of SAP, Salesforce, and Diabolocom is an advantage.
You have an excellent team spirit and are willing to support your colleagues.

Benefits

Comp & perks

A friendly working environment
A department recognized for operational excellence
Close management support
75% reimbursement of public transport costs
Works Council benefits
Profit-sharing scheme
Meal vouchers
Remote work (subject to management approval)