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Regional Coordinator
Sonova Group. Partner with the Senior Regional Sales Manager to maximise productivity, improve efficiency and reduce waste .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational coordination and resource planning capabilities, with a focus on improving customer accessibility and supporting compliance activities. Proficient in managing schedules, stock, and providing excellent customer service in a healthcare or multi-site environment.
Highest-signal resume keywords
Operations CoordinationResource PlanningCustomer Service ExperienceStrong Organisational SkillsExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diary ManagementStock ManagementData AnalysisAppointment SchedulingHealth and Safety Reporting
Soft Skills
Time ManagementProactive Problem SolvingAdaptabilityCollaborationCustomer-Focused Mindset
Tools & Technologies
Scheduling SystemsData Management Tools
Certifications & Qualifications
Hearing Wellness Advisor Qualification
Industry Keywords
HealthcareClinical ExperienceMulti-Site EnvironmentOperational Support
About the role
Key responsibilities & impact- Partner with the Senior Regional Sales Manager to maximise productivity, improve efficiency and reduce waste
- Analyse clinic diary potential and identify opportunities to improve customer accessibility
- Coordinate regional diaries, staffing schedules, Mobile Audiologists, QHAD timetables and absence cover
- Support customers through appointment confirmation calls, rescheduling and ensuring they are booked into the correct appointment type
- Coordinate remote services, including orders, replacements and Hearing Aid Audiologist remote diary scheduling
- Manage stock, loan hearing aids and the allocation of assets for new starters and leavers
- Provide day-to-day operational support to clinics and act as a key point of contact for queries
- Support compliance activity, mandatory training and onboarding and offboarding processes
- Track and report health and safety incidents, working with the Health and Safety team to resolve any issues
Requirements
What you’ll need- 3 to 5 years’ experience in operations coordination, office management, resource planning or a similar role
- Strong organisational, planning and time-management skills
- Excellent communication skills and a customer-focused mindset
- Confidence using systems, technology and data
- A proactive and solutions-focused approach
- The ability to remain calm under pressure and adapt to changing priorities
- A collaborative approach and willingness to support colleagues across the wider business
- Clinical experience would be advantageous, or a willingness to complete the Hearing Wellness Advisor qualification
- Experience within customer service, retail, healthcare or a multi-site environment would be beneficial
Benefits
Comp & perks- 25–30 days’ annual leave plus bank holidays
- Boots Discount Card
- Free hearing aids if required as an employee
- Free flu vaccination, with discounted vaccinations available for family members
- Pension scheme and life assurance
- Flexible Benefits Box – tailor your package to suit your individual needs
- Health Hero wellbeing support – confidential support inside and outside work
- Long-service awards recognising your contribution
- Full training and ongoing support
- The opportunity to complete the Hearing Wellness Advisor qualification if required
- Future development opportunities across operations, customer service and regional support