Regional Director – Hearing Care

Sonova Group

. Direct and lead the Regional Manager, Hearing Care, Hearing Care Professionals, and support staff in a designated region .

Posted 11/5/2026full-timeMichigan • United StatesLead💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching abilities in managing multi-unit operations within the Hearing Healthcare sector, ensuring compliance with industry regulations and fostering a customer-centered approach. Proven track record in driving sales growth and team performance through effective communication and strategic project support.

Highest-signal resume keywords

Multi-Unit Management ExperienceHearing Healthcare ManagementSales and Business Growth SuccessStrong Leadership and Coaching SkillsCompliance with HIPAA and Licensing Requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business ManagementMarketing and PromotionAnalytic and Problem Solving SkillsCustomer-Centered ApproachPerformance Management

Soft Skills

Effective Communication SkillsMentorship and Counseling SkillsTeam Motivation

Tools & Technologies

Microsoft OfficeMicrosoft OutlookPowerPointExcel

Certifications & Qualifications

Bachelor’s DegreeMBA (Preferred)State-Mandated CEUs

Industry Keywords

Hearing HealthcareMedical RetailRetail Industry KnowledgeTelehealthOmnichannel Sales

About the role

Key responsibilities & impact

Direct and lead the Regional Manager, Hearing Care, Hearing Care Professionals, and support staff in a designated region
Lead and inspire the sales team to achieve revenue, ASP, Gross Margin, LCM, Help Rate, and Same Day Help KPIs
Manage, coach, and develop Hearing Care Professionals and support employees, including selection, hiring, development, and performance management
Manage change initiatives and minimize organizational disruption
Motivate the team to follow AudioNova policies and procedures
Ensure a customer-centered approach using the MEET customer journey and services
Ensure compliance with AudioNova policies and procedures, including HIPAA, licensing, CEUs, and billing requirements
Ensure adherence to customer, sales, and audiological processes
Collaborate on talent management, development, appraisal, succession planning, and performance management
Lead HearMe strategies to improve regional engagement
Monitor industry trends, competitors, Telehealth, Omnichannel, and online sales
Collaborate on clinic openings, closures, renovations, refreshes, and capital projects
Support transition and integration of acquired or greenfield clinics and employees
Foster a culture aligned with AudioNova’s values and vision
Support the Senior Director, Sales with strategic projects
Ensure compliance with local, state, and federal laws and AudioNova brand standards
Perform other assigned duties and responsibilities

Requirements

What you’ll need

Bachelor’s Degree, or Equivalent Experience required
MBA, preferred
Minimum 2 to 3 years relevant multi-unit management experience
Previous business management experience
Hearing Healthcare management experience a plus
Proven marketing, sales and business growth success within a high-touch customer-focused environment
Hearing Healthcare, Medical Retail, or Retail industry/product knowledge
Effective and professional verbal, written, and virtual communication skills
Strong business acumen
Marketing and promotion experience
Solid analytic and problem solving skills
Strong leadership, coaching, mentorship and counseling skills
Multi-unit management experience
Experience with Microsoft Office and Outlook, especially PowerPoint & Excel
Must ensure compliance with HIPAA, licensing, state-mandated CEUs, billing requirements, and local, state, and federal laws

Benefits

Comp & perks

Annual bonus
Regional travel allowance/reimbursement is not specified
Equal employment opportunity