Regional Director – Hearing Care

Sonova Group

. Direct and lead the Regional Manager, Hearing Care, Hearing Care Professionals, and support staff in a designated region .

Posted 11/6/2026full-timeUnited StatesLead💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and multi-unit management capabilities while ensuring compliance with HIPAA and other regulatory requirements. Proven ability to drive sales growth and enhance customer-centered care through effective team management and strategic initiatives.

Highest-signal resume keywords

Multi-Unit Management ExperienceStrong Leadership SkillsHearing Healthcare KnowledgeMarketing and Promotion ExperienceCompliance with HIPAA

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business ManagementAnalytic SkillsProblem Solving SkillsSales Growth SuccessRevenue Target Achievement

Soft Skills

Effective Communication SkillsCoaching and Mentorship SkillsMotivational Leadership

Tools & Technologies

Microsoft OfficePowerPointExcelOutlook

Certifications & Qualifications

Bachelor's DegreeMBA (Preferred)State-Mandated CEUs

Industry Keywords

Hearing CareMedical RetailRetail Industry KnowledgeCustomer-Centered CareTelehealthOmnichannel Sales

About the role

Key responsibilities & impact

Direct and lead the Regional Manager, Hearing Care, Hearing Care Professionals, and support staff in a designated region
Lead and inspire the sales team to achieve revenue targets, ASP, Gross Margin, LCM, Help Rate, and Same Day Help KPIs
Manage, coach, develop, select, hire, and performance-manage team members
Lead change management initiatives and minimize organizational disruption
Motivate teams to follow AudioNova policies and procedures
Ensure customer-centered care through the MEET customer journey, best practices, and hearing care solutions
Ensure employee compliance with AudioNova policies, HIPAA, licensing, CEUs, and billing requirements
Ensure adherence to customer, sales, and audiological processes
Collaborate on talent management, development, appraisal, succession planning, and performance management initiatives
Manage rVTO and ILRR KPI expectations
Lead HearMe strategies to improve regional engagement
Monitor industry trends, competitor intelligence, Telehealth, Omnichannel, and online sales
Collaborate on portfolio management initiatives including clinic openings, closures, renovations, refreshes, and capital projects
Transition and integrate new clinics and employees through acquisitions or greenfield development
Foster a culture aligned with AudioNova’s values and vision
Support the Senior Director, Sales with strategic projects
Ensure compliance with laws and AudioNova brand standards
Perform other assigned duties and responsibilities

Requirements

What you’ll need

Bachelor’s Degree, or Equivalent Experience required
MBA, preferred
Minimum 2 to 3 years relevant multi-unit management experience
Previous business management experience
Hearing Healthcare, Medical Retail, or Retail industry/product knowledge
Effective and professional verbal, written, and virtual communication skills
Strong business acumen
Marketing and promotion experience
Solid analytic and problem solving skills
Strong leadership, coaching, mentorship and counseling skills
Multi-unit management experience
Experience with Microsoft Office and Outlook, especially PowerPoint and Excel
Proven marketing, sales and business growth success within a high-touch customer-focused environment
Must ensure compliance with HIPAA, licensing, state-mandated CEUs, billing requirements, local, state and federal laws

Benefits

Comp & perks

Annual bonus
Equal employment opportunity regardless of legally protected status